Masters of Art

URI for this collectionhttps://rps.wku.edu.et/handle/987654321/8

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Start date: 2018End date: 2019

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Now showing 1 - 10 of 22
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    ASSESSMENT OF THE PHYSICAL DISTRIBUTION PRACTICES OF WOWSPRING WATER COMPANY
    (Wolkite University, 2019-06) WUDIE ENDAYU
    This study is conducted in WOW spring Water Company to know the assessment of physical distribution practice of the company. The study was important to assess whether the physical distribution of the organization is going on right things or not to arrange objectives. The data were collected by using primary and secondary data. The sample size of customers was selected by using nonprobability sampling especially convenience sampling techniques, questionnaires distributed to them 150respondent and the data were analyzed using descriptive research statistics presented in the form of a table and percentages. Finally, from the questionnaire and interview findings, the researcher concludes..... Give recommendation and conclusionbody of the organization.
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    ASSESSMENT OF SERVICE DELIVERY AND CUSTOMER SATISFACTION (IN CASE OF AWASH INTERNATIONAL BANK,WOLKITE BRANCH)
    (Wolkite University, 2019-06) YONAS WONDESEN
    The purpose of conducting this research is to understand how the service WKULISDL delivery is and its effect on customer satisfaction .the objective of this study was an assessment of service delivery system and customer satisfaction on Awash International Bank. The scope of the study theoretically limited on service delivery and customer satisfaction and geographically limited on Awash International Bank in Wolkite city. To accomplish the required work the researcher used descriptive research design. The relevant data for the stud were collected through primary and secondary data and non-probability sampling technique specifically convenient sampling technique were employed to conduct the study. Quantitative data were analyzed and interpreted via table and percentage and qualitative data were analyzed busing theoretical or descriptive framework. Finally based on the findings the researcher tried to gave conclusions and recommendations
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    ASSESSMENT ON OPERATIONAL RISK MANAGEMENT IN COMMERTIAL BANK OF ETHIOPIA (IN CASE OF WOLKITE BRANCH)
    (Wolkite University, 2019-06) BIRHANU ALAMINEH
    The research was conducted to assess operational risk management in commercial bank of Ethiopia at wolkite branch. The main objective of this study is to assess the operational risk management and controlling techniques in the bank. The researcher used both primary and secondary data sources. The primary data was collected from the employees of the organization through questionnaires. The secondary data was also gathered from books, materials, documents, and libraries. Researcher has used census survey sampling techniques in order to gather the essential data accordingly 36 employees of the organization where included. The collected data were analyzed by descriptive analysis tool were use such as percentage, frequency, tabulations. The major findings of the research show that personal property and motor vehicle risk were happened mainly due to carelessness of the employees in the organization. Finally researcher recommended that the company give special attention on this issue to minimize the risk
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    ASSESSMENT OF THE CHALLENGES AND OPPORTUNITIES OF THE PURCHASING PRACTICE (IN CASE OF WOLKITE UNIVERSITY
    (Wolkite University, 2019-06) ZIGIJU BEREHANIE
    Purchasing refers to a function in business where by the enterprise obtains the inputs for what was produced as well as other goods and services it requires. Purchasing practice in Ethiopia is not recent phenomena Nowadays, it play curtail role by providing the necessary material to other department. The investigation conducted on important and difficulties or challenges of purchasing activity Wolkite University. The major objective of this study was focus on improving purchasing mechanism of challenges enriching practice with the most relevant information and assessing the department. This research had been very significant in helping the organization. To do this both primary and secondary data is needed for successful achievement of the study. Primary data was collected from purchasing department committee and the manger though open and closed ended questioner. But secondary data were gathered from different document, books, and reports of purchasing department. The study use census sampling techniques
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    A RESEARCH PAPER SUBMITED TO THE DEPARTMENT OF MANAGEMENT IN PARTIAL FULFILLMENTS FOR THE AWARDS 0F BA DEGREE IN MANAGEMENT
    (Wolkite University, 2019-06) ZULEIKA SHAFI
    The study was attempted to assess employee recruitment and selection practice in Human resource department of Butajira Hospital. The main objective of the study was to assess employee recruitment and selection practice in case of HRM department of Butajira Hospital. Identify major problem areas and suggest suitable solutions and recommendation to improve recruitment and selection practice. The study was used primary sources of data to attain the above objective. The primary data was collected directly from the employees of the organization busing unstructured interview and questionnaire. The researcher utilized census survey because the number of employees was small in the HRM department of Butajira hospital. Finally the collected data was analyzed and interpreted using statistical techniques such as tabulation and percentages then recommendation and conclusion analysis were made
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    CASE OF EDEN SPRING WATER COMPANY
    (Wolkite University, 2019-06) HELEN GIRMA
    This study is in titled assessment of distribution practice. Some researcher’s studies only regarding on channel of distribution effectiveness, factories affect distribution channel, supply chain and logistics on other company, but no one did research on distribution practice in Eden Water Company. And the objective of this study assess distribution practice of Eden Water Company. The study will attempt to include a sample size127 employees and 1 a manager of the company by using censes sampling method. The data collected from different sources would reanalyzed used descriptive technique so as to make finding easy for understanding. The result obtained through this study will show that the distribution practice of Eden spring water company.
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    THE ROLE OF ORGANIZATIONAL CULTURE ON EMPLOYEES’ COMMITMENT AND ORGANIZATIONAL PERFORMANCE CASE OF COMMERCIAL BANK OF ETHIOPIA
    (Wolkite University, 2019-01) SIRAJ JEMAL
    Organizational culture can be seen as the heart of an organization that shapes how employees behave at work place and is a body of knowledge, attitude and beliefs. It guides the way the employees think and behave around, assumes like quality, teamwork, customers, innovation and decision making all things that directly impact an organization’s performance and how it workswith and it perceived to work with its stakeholders. The purpose of this study was to investigate the role of organizational culture on employees’ commitment and organizational performance in commercial bank of Ethiopia. The researcher employed quantitative research approach and used descriptive and explanatory research design for analysis. The total theoretical population of the study was 33,625 and accessible population was 110 out of this population the research took 86informants as a sample size. Organization culture conceptualized as coordinated team work, culture strength, achieving goal, customer orientation and change management. The major research findings of this research revealed that both models (relationship between organization culture with employee commitment and relationship between organizational cultures with organization performance) have ability to predict both employee commitment and organization performance. The research recommended to Commercial bank of Ethiopia’s management bodies to set strategies, policies and procedure to train and to teach the bank’s culture for their employees to realize the banks’ performance and enhance employees’ commitment
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    THE INFLUENCE OF CUSTOMER BENEFITS AND SERVICE QUALITY ON CUSTOMER SATISFACTION: THE CASE OF HOME TO HOME NURSING CARE BUSINESS IN ADDIS ABABA
    (Wolkite University, 2019-06) SEGNI TEFERA OLGERA
    Customer benefits and service quality regarded as the key forcus to me satisfaction in which influence both tangible customer loyalty for repurchasing and recommend it to others. A services considered satisfactory if the service can meet the needs and expectations of customers. The main purpose of the study was to assess the influence of customer benefit and service quality in customer satisfaction the case of home to home nursing care business in Addis Ababa. In order to achieve the objectives of the study, descriptive study design was employed. The study used questionnaire using SERVQUAL model to collect primary data. Accordingly 77 respondentwere selected using multiple stages Snow ball sampling method. The data were analyzed using both descriptive and inferential statistics mainly frequency, percentage, mean, standard deviation; and correlation and regression coefficient respectively. The descriptive study revealed that patients are mostly satisfied with services offered by Home to home nursing care service. Whereas areas such as the medical equipment they use are the factors that need improvement. The inferential analysis also revealed that there is a positive and significant relationship between service Benefit dimension and customer satisfaction and moderate relationship between service quality and customer Satisfaction. Hence, it is conclude that Service benefits have great influence for customer satisfaction than service quality. It is recommended that Home to Honursing care providers to continue their commitment to provide medical services to patients busing modern medical equipment and strongly recommended to give more attention for servicquality dimensions (Tangibility and reliability) to provide better service quality for the clients.