Department of Management

URI for this collectionhttps://rps.wku.edu.et/handle/123456789/45800

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FACTORS AFFECTING CUSTOMERS’ ADOPTION OF ELECTRONIC BANKING SERVICE (IN THE CASE OF COMMERCIAL BANK OF ETHIOPIA BUTAJIRA TOWNS
(WOLKITE UNIVERSITY, 2018-01) ADDISU ALEMAYHU
The main objective of the study was to examine the factors affecting customers’ adoption of e banking service in commercial bank of Ethiopia in Butajira towns.In order to achieve theresearch objectives, the researcher adopted mixed research approach. Specifically, the techniques in the study included questionnaire, structured interviews and secondary data. And then, regression and correlation analysis method was used to analyze and interpret the data.There are still many problems that need to be resolved yet in with the adoption of Electronic banking service by customers in Commercial bank of Ethiopia like low level of awareness about the Electronic banking services by customers, shortage of boxes mainly Automated teller machine box which results long linings, low level of promotion for the merits of E-banking services. In order to perfect the development of the adoption of electronic banking service by customers in commercial bank of Ethiopia Improvements in the level of security risk, national Information and communication technology infrastructure, and attitude of customers are required to ensure client confidence.
THE EFFECT OF WORKFORCE DIVERSITY ON EMPLOYEE PERFORMANCE
(WOLKITE UNIVERSITY, 2018-06) ABDILJELIL ASSEFA OUMER
The value of diversity at the workplace is becoming a key business consideration of most organizations. Close and continuous attention to the issues of workforce diversity is important because it can be a major source of competitive advantage. However there were limited research works was conducted on the topic area especially in Ethiopian context and in Ethio telecom. Therefore, the purpose and objective of this study was to investigate the effect of workforce diversity i.e. age, gender, ethnicity, education background, work experience and marital status on employee performance in case of Ethio telecom south west Addis Ababa zone. The study reviews theoretical and empirical literatures and develop conceptual framework. The study used cluster sampling technique with probability proportional to the cluster size including purposive sampling. Primary data for the study was collected from 74 (seventy four) respondents through structured questionnaire and analyzed it through descriptive and explanatory research design using software package for social science (SPSS). Statistical techniques such as mean, standard deviation, correlation, regression and analysis of variance were employed in data analysis and the finding shows that there is a positive relationship between all independent variables and dependent variable. Whereas, only ethnicity has significant to explain employee performance by 28.7% while others are insignificant to predict employee performance. Thus, Ethion telecom should understand how to manage the diverse workforce in ethnicity where it can increase the advantage of such diversity and eliminate or reduce the disadvantage. Ethic telecom could give a chance to employees to learn more skills through course and training so as to improve their performance.
ASSESSMENT OF CUSTOMER REL ATIONSHIP MANAGEMENT AND CUSTOMER SATISFACTION PRACTICE CASE OF COMMERCIAL BANK OF ETHIOPIA
(WOLKITE UNIVERSITY, 2018-06) GEBEYEHU MELESSE
Customer Relationship Management (CRM) is the strongest and most efficient approach inmaintaining and creating close relationships with customers in the service sectors including banks.As world has become a global village, competition become tough and stiff between organizations and formed a climate of constant change, achieving and holding a customer has become vital for the success of any organization and Ethiopia is no exception.To examine and measure customer relationship management and its assessment on customer satisfaction practice in Commercial Bank of Ethiopia west Addis Ababa districts was the aim of this study.In this study both qualitative and quantitative approaches were employed. The study used primary and secondary sources to gather data. Primary data were collected through close ended questionnaire and semi-structured interview. The study has been conducted on a sample group of both customers and employees a total of 392(three hundred ninety two) respondents in three branches of CBE West Addis Ababa district located in Guraghe zone. To analyze the collected data correlation, simple linear regression was used. The findings show that customer relationship management dimensions affects customer satisfaction.
ASSESSMENT OF FACTORS CONTRIBUTING FOR LOAN NON-REPAYMENT THE CASE OF OMFI GURAGHE ZONE BRANCH
(WOLKITE UNIVERSITY, 2018-06) FELEKE LEMMA
This study was conducted with the objective of “assessing factors contributing for loan non-repayment in Omo Micro Finance Institution Guraghe zone branch “ using both primary and secondary data . Descriptive research design was used to carry out the study. Primary data were collected using structured questionnaires with the help of trained data collectors, and secondary data were also collected from Omo Micro Finance Institution Guraghe zone branch office, and sub-branch offices. Out of 383 samples data were collected from 370 defaulters (96.7%). Statistical Package for Social Sciences (SPSS) software was employed to analyze data. The results of the analysis showed that age, marital status, family members, education status, type of business engaged/residence, type of loan, type of borrowing, amount of loan released, delayed loan release, inconvenient repayment period , and level of income ,training and monitoring were the major contributing factors for non-repayment of loan to Omo Micro finance Institution Guraghe Zone branch office. The remaining independent variables used in the research had a contribution for the non-repayment of the loan but were not significant contributing factors .Revision of policy issues, and strengthening the institutional capacity was recommended
ASSESSMENT OF CAREER DEVELOPMENT AND ACADEMIC STAFF MOTIVATION: THE CASE OF SELECTED TVET COLLEGES IN GURAGE ZONE
(WOLKITE UNIVERSITY, 2018-06) TARIKU KASSA SIBATO
The researcher was initiated to conduct the study on the assessment of career development andacademic staff motivation on the case of selected public TVET Colleges in Gurage zone (Wolkite, Butajira, Agena and Arekit) for the assumption to represent all TVET colleges in the zone and the region. These colleges were also selected purposefully based on their establishment years/age. To realize the study successfully, a descriptive survey design was employed in the study and the information was gathered through self-administered questionnaire from a sample of 192 respondents. Respondents were selected by simple random sampling technique. The data collected from the questionnaire were analyzed using software called Statistical Package for Social Science (SPSS), by using statistical tools such as: frequency/percentage, mean, standard deviation, and other appropriate techniques were applied to assess the magnitude and direction of each independent variable. Assessing the levels of career development practice; staffs motivation in general; impact of career development on academic staff’s motivation; problems of career development and level of staff motivation with regard to career development practice. The study revealed that, the overall mean score for the career planning practice and career advancement was 2.7629 and 2.776 respectively; and this implies that, majority of trainers in TVET colleges were highly dissatisfied with both activities. At the same time, level of staff’s motivation has grand mean score of 3.126 which implies that, the majorities of respondent moderately agreed on their motivation level in their present jobs. Many important strategies also suggested for raising academic staff’s motivation; these are: appreciate and acknowledge best performers; treat all employees fairly and provide extra financial incentives to trainers for extra work done are the dominant one. Accordingly, the study provides strategies that can be used to minimize constraints to career advancement after the reform; these are: there should be merit based assignment of deans and other administrative staffs, review and set clear and transparent policies on promotion, training and advancement and avoid unfair/unequal treatment of employees in the college, appreciate and acknowledge the best performers; make academic activities free from politics; develop different types of reward programs; and make trainers career path and growth criteria easily achievable.
ASSESEMNT OF OCCUPATIONAL SAFETY AND HEALTH PRACTICES; THE CASE OF MANUFACTURING COMPANIES AT GURAGE ZONE
(WOLKITE UNIVERSITY, 2018-06) ABDERAZAKE WOLELA
Organizations have both legal and moral obligations to provide healthy and safe working environments as well as ensuring the total well-being of their employees.. All organizations even those with limited resources can achieve an important basic requirement for health and safety within the workplace using minimal resources and maximal management and staff commitment. The study adopted Descriptive Research Design inform of Survey where data was collected from population by use of Primary source for purposes of assessing occupational health and safety practices at manufacturing companies of Guragh Zone. A structured questionnaire was used to collect data. A Five point Likert scale was used to determine the degree to which various OSH practices are being implemented at the companies. The researcher analyzed and report the information in form of tables, bar graphs, percentages, continuous prose and through use of Statistical Package for Social Sciences (SPSS). The findings of the study established that some occupational safety and health practices were found to have been adopted by the organization. However, safety and health inspection have not been implemented, have no practice of designing equipment and work tasks to prevent injuries(ergonomics practices), the companies have not been adopted an emergency action plan which specifies procedures for handling sudden and unexpected situations and the majority of employee in the companies are work under stress. The study recommends that manufacturing companies maintain effective health and safety practices, and be committed to its success
CHALLENGES AND PROSPECTS ON INTEREST FREE BANKING SERVICES WITH PARTICULAR REFERENCE TO AWASH BANK SOUTH DISTRICT
(WOLKITE UNIVERSITY, 2018-06) DANIL GOSSAYE ANDETA
The recent development of starting Islamic banking service in one window in connection with conventional banking service made to examine the challenges and prospects of Islamic banking service for resource mobilization in Awash banks. The study was conducted based on data collected from staffs of through questionnaires. To achieve the objectives of the study respondents were drawn from south district. Data was collected through questionnaire by using stratified sampling from a sample of 230 and 223 were properly filled and returned. Besides, Semi-structured interview were used to guide for the qualitative data collection tools. The data collected from the questionnaire were analyzed using SPSS version 20 statistical tools such as percentages and mean followed by interpretation. The study focuses that awareness, culture and religion influencer, legal framework, societal belief, resource requirements as some of the challenges while economic growth, attraction of investors, and fostering investment are the likely prospects of the banks. The study concludes that Islamic banking service would bring additional capacity in the economy in connection with additional resource for banks, investment opportunity, reaching unbanked customers and employment opportunities in the country through effective mobilization and allocation of capital. Based on the above conclusions it is recommended that banks need to create awareness for public acceptance and training of staffs, employ good marketing techniques, governing body need to establish clear set of legal framework, and compliance with sharia issues should be adhered.
CHALLENGES AND PROSPECTS OF E- BANKING SERVICE IN ETHIOPIA: THE CASE OF SELECTED COMMERCIAL BANKS AT WOLKITE TOWN.
(WOLKITE UNIVERSITY, 2018-06) DIRES ENDALE
Despite the growth of e-banking adoption worldwide, Ethiopian banks continue to conduct most of their banking transactions using traditional methods. The general objective of this study is to assess the challenges and prospects towards the implementation of E-banking technology in Ethiopian banking industry. Descriptive research design was employed to conduct this study and Both primary and secondary data were used. The collected data was analyzed by using descriptive analysis such as tables, mean and mode. The study was conducted based on the data gathered from five purposive sampled commercial banks at wolkite town from those sampled commercial banks the total of 200 clerical staff. Questionnaire were distributed to 170 clerical staff and used the research purpose. A mixed research approach was employed. In order to analyze the research results, SPSS V. 16.0 tool software and 5 Likert Scale used to gather respondents answer. The result of the study indicated that, the major challenges Ethiopian banking industry faces in the adoption and development of E-banking technology are, high cost of implementation of E-banking, lack of customer awareness, limitation in network infrastructure and internet related support services, security risk and lack of trust. The study also indicated existing prospects for E-banking such, as improvement in the banking habit of the society, late adoption of E-banking, commitment of the government to facilitate the expansion of ICT infrastructure and commitment of the government to strengthen the banking industry. And The xii study recommended banks to facilitate proper and continuous training for their employees, increasing security for E-banking products, create deep awareness about E-banking technology to the community while the government should support banking sector by facilitating sufficient ICT infrastructure development and issue clear and workable legal frameworks to ease the adoption and growth of E-banking Technology in Ethiopia
MENT OF HUMAN RESOURCE MANAGEMENT PRACTICES AND EMPLOYEES` JOB SATISFACTION:
(WOLKITE UNIVERSITY, 2018-06) Aliyu Lahimu
Human resources are the greatest asset that an organization can possess and they are pivotal to organizational effectiveness. Satisfied employees’ contribute greatly to the attainment of organizational objective. The main objective of this research is to examine the relationships of human resource management practices (recruitment and selection, performance appraisal, training and development and compensation) and employees’ job satisfaction in EIC. The scope of study is focused on the full time employees and managers of the corporation found in Addis Ababa. In this study a total of 258questionnaires were distributed to the respondents of EIC employees using stratified sampling techniques. Out of these, 224 (86.82%) usable questionnaires were collected. In order to analyze the data, Statistical Package for Social Science (SPSS) computer software program version 16 was used for data analysis. Despite the correlation coefficient of recruitment and selection is weaker compared with other variables performance appraisal, compensation, training and development found to have moderate and positive correlation with employees’ job satisfaction. Each HRM practices in the corporation should be a source for employees’ satisfaction and then employees will be loyal and willing to stay in the corporation because, employees’ satisfaction on the job will reduce absenteeism and turn over intentions in the case company
THE ROLE OF COOPERATIVES IN ENHANCING RURAL ECONOMIC DEVELOPMENT: THE CASE OF SODO WEREDA, GURAGE ZONE
(WOLKITE UNIVERSITY, 2018-06) ADDISU ASNAKEW
The study was conducted in Southern Nations and nationalities 3HRSOH¶V 5HJLRQ,Gurage zone Sodo Wereda with the general objectives of to assess the role of cooperatives to enhance the economic development of the society. The researcher was used descriptive research design method to describe the role of cooperatives in the society now days. The data were collected from 391 cooperative member respondents in Sodo Wereda cooperative societies which are selected randomly. The major source of data for this study was the primary data which was collected from questionnaires and interview. The researcher was analysis and interpreted the data in the form oftable and percentage. The finding stated that there are so many problems that hinder the role of cooperatives in enhancing economic development in the societies such as: passive participation of members, lack of trained man power, shortage of finance,and mistrust among members in the cooperatives. To reduce such problems and limitations increase members participation to create awareness among members, givetraining to improve their skill, selling additional issued share and minimize mistrustamong members and maintain piece
RISK MANAGEMET PRACTICE IN COMMERCIAL BANK OF ETHIOPIA WEST ADDIS ABABA DISTRICT
(2018-07-01) SIMEMU LEMA DEWECHE
The aim of this paper is analyzing the effective risk management practice of commercial bank of Ethiopia. In order to assess the risk management practice, the researcher develops survey questionnaire based on the conceptual models of the risk management practice found in the literature. Questioners distributed to 119 risk expert from a total population of 169 staffs of commercial bank of Ethiopia underwest Addis Ababa district by using stratified random sampling technique. Quantitative data analysis was conducted to analyze the collected data. Both inferential and descriptive statics employed by using SPSS (Ver. 20) statistical package. In the data analysis, one-sample t-test, correlation and regression analysis were employed. Based on the finding it is concluded that all the four independent variables (understanding risk and its management, risk identification, risk monitoring, and risk analysis and assessment) have significant and direct impact on the risk management practice of the bank; with overall impact of 55.8%. The researcher recommended the bank to develop an encyclopedia in order to create common risk definitions among the staffs. The respondent suspect that technology risk, liquidity risk and foreign exchange risk will be the main risk for the bank in the future. Accordingly the researcher recommends the bank to improve its status with respect to risk management; and also examine other factors that would affect its risk management practice.
ASSESSING THE IMPACT OF CORE BANKING SYSTEM ON CUSTOMER SATISFACTION IN SOME SELECTED COMMERCIAL BANKS WOLKITE TOWN
(Wolkite University, 2018-09) YONAS ENDALE GELAN
Financial institutions across the globe are re-examining how they meet their customer satisfaction and developing plan needed to align them strategically to remain competitive & Profitable in the future. Core banking service has networking of branches which enables customers to operate and manage their accounts and avail themselves of banking services from any branches of banks irrespective of the branch with which they maintains their accounts. Customer Satisfaction leads organization to gain loyalty and achieve the desired objectives. Formerly commercial banks use manual & Obsolete technologies. This becomes cause for customer dissatisfaction on day to day financial institution service quality. Therefore this research focus on recognizing the impact of Core banking system on Customer Satisfaction at some selected commercial banks which is commercial bank of Ethiopia, Nib international bank, Abyssinia bank & Debub global bank. The main objective of this study is to assess the impact of Core banking on Customer satisfaction in Commercial banks. As ample of 398(three hundred ninety eight) customers were selected using probability sampling technique and among these 360(three hundred sixty) was collected. Questionnaire & interview was used to collect primary data for the study and data was analyzed using descriptive statistics and inferential statistics. The result of this study shows that, there was significant relationship between core banking & customer satisfaction and also there was significant relationship between service quality & customer satisfaction. From the service quality dimensions; reliability, empathy & tangibles are positive and significant impact on customer satisfaction & the remaining assurance, responsiveness are positive but insignificant impact on customer satisfaction. Thus it is suggested that application of Core banking technologies and service quality on Commercial banks have many contributions regarding Customer satisfaction.
DETERMINANTS OF FINANCIAL PERFORMANCES OF PRIVATE BANKING IN ETHIOPIA: EMPHASIS AT ALL PRIVATE COMMERCIAL BANKS
(WOLKITE UNIVERSITY, 2018-10) MULUGETA MESFIN MELESE
The main purpose of this study was to assess the determinants of Performances of Private Commercial Banks in Ethiopia. In order to meet the objectives of the study, a descriptive and relational research design method was employed. The target population of the study comprised all Private Commercial Banks in Ethiopia that were selected through census sampling method. Whereas, the study period 2010 2016 was purposively selected. Financial statements, during the study period, of private banks were obtained from NBE. These financial statements were then used to generate panel data, which comprises all the financial ratios regarding the dependent variables and bank specific independent variables. Accordingly 101 sample cases of bank specific financial ratios are obtained. Macro economic data for the study period were also collected from NBE and CSA publications. Descriptive analyses of financial ratios were generated to reflect average and relative performance of individual private banks. The overall average financial performances of private banks were 2.61% and 17.96% for ROA and ROE, respectively. Regarding the internal financial ratios, almost all the private banks adhered to the threshold ratios set by the NBE. However, these banks have considerable differences in their internal ratios, where banks in good position regarding one ratio are found to have lower position in another. Mainly, correlation and regression analyses employed in the research revealed profitability of banks were mainly related and influenced by their internal specific bank ratios; whereas the external and macro variables were not found to have significant effect in their performance. Both ROA and ROE had significant negative correlations with CA and ME; while positively related with AQ and BSize. However, the relationships were more stronger for ROE than ROA. Mainly Management efficiency and capital adequacy were the most explanatory to ROA of the banks; together they explained 69% of the variation on the banks return on asset. While, these two ratios together with liquidity and asset quality aredeterminants to the banks ROE; they have about 75% explanation power. It is therefore, clear that the bank specific ratios have considerably strong influence on profitability of private commercial banks. Therefore, it is recommended that in order to assess the banks performance with regard to ROA and ROE, it is worth advisable to optimally adjust the CAMEL ratios, while mainly pay regards to the management efficiency and capital adequacy ratios.
THE INFLUENCE OF REWARD MANAGEMENT PRACTICES ON EMPLOYEE PERFORMANCE: A CASE STUDY OF COMMERCIAL BANK OF ETHIOPIA WEST ADDIS DISTRICT, GURAGE ZONE
(WOLKITE UNIVERSITY, 2018-10) ELIAS ESHETU WAKITOLA
The purpose is to examine the effect of reward systems on the dimensions of employees’ perceived performance. This study also attempted to investigate what types of reward system; financial or non-financial contribute to the employees’ better performance. Both qualitative and quantitative research methods were applied. In order to select the respondents from the total population of 317, random sampling method was applied. The sample size determination comes with 177 samples to be taken in to the study. Survey data collected from respondent’s analyzed using descriptive and inferential analysis using the Statistical Package for Social Sciences (SPSS). The data was presented using tables. The findings of the study indicated that there was a significant relationship between reward system and employee performance in general and financial and non-financial rewards in particular. The result shows that, the most determinant factor of employee performance which scored low mean deviation was work condition (M=2.744, SD=1.036). While the high mean deviation scored for Performance based bonus (M=4.27, SD=0.688), followed by recognition (M=3.993, SD=0.802) career development (M=3.881, SD=.823), base Pay/salary (M=3.305, SD=0.815), benefit (M=3.063, SD=1.059). From this the researcher inferred that relatively low score work condition affects/determines employee performance. In addition, the findings of the study revealed that financial rewards (M=3.7875, SD= .755) strongly affect employees’ perceived performance than non-financial rewards (M=3.42, SD=0.93). Finally, of the total respondents agreed that, know what expected from them and what intends to do their performance based on the plan/target cascaded for them.
THE ROLE OF ACCESS TO CREDIT AND ITS EFFECTIVENESS IN REDUCING UNEMPLOYMENT THE CASE OF SELECTED MICRO AND SMALL SCALE BUSINESS ENTERPRISE IN MESKAN DISTRICT, GURAGE ZONE
(WOLKITE UNIVERSITY, 2019-01) BELETE BIRATU ANDETA
This research aims to the role of access to credit and its effectiveness in Reducing Unemployment in Gurage Zone: the case of Mesekan District selected MSE᾿s. For the sake of achieving the objectives of this study, questionnaires were analyzed using statistical analysis such as descriptive and inferential analyses. Mean and Standard deviation explained the descriptive statistics while Pearson Product Moment Correlation Coefficient and Multiple Regressions applied. Information was gathered using a five point Likert scale questionnaire from a sample of 115 micro and small scale operators and through an interview conducted with 20 micro and small scale operators. The respondent operators were selected using stratified random sampling technique from each stratum; the sample has been selected through disproportional stratified sampling used. Besides, the interview questions were analyzed using descriptive narrations through concurrent triangulation strategy. The empirical study elicited eight major challenges which seem to affect the effectiveness of credit access of MSE's in the District which include: marketing, management, technological, finance, entrepreneurial, working premises, infrastructures factors and including bureaucratic bottlenecks system. The findings further indicated that among the independent variables Marketing, management, technological and financial factors were the major factors that significantly affected the effectiveness of credit access to reducing unemployment. Based on the findings it was recommended that government to establish well structured marketing sites by providing selling and display places in areas close to working area and Provision of training on quality improvement in order to improve the effectiveness of credit access. Provision of business development services such as training technical and managerial, advisory and counseling services are very crucial for effectiveness of credit access of MSE᾿s. micro finances institutions should improve access to finance through offering a better lending terms and conditions and also government supporting institutions work effectively and efficiently for the effectiveness of credit access
THE ROLE OF ORGANIZATIONAL CULTURE ON EMPLOYEES’ COMMITMENT AND ORGANIZATIONAL PERFORMANCE CASE OF COMMERCIAL BANK OF ETHIOPIA
(Wolkite University, 2019-01-01) SIRAJ JEMAL
Organizational culture can be seen as the heart of an organization that shapes how employees behave at work place and is a body of knowledge, attitude and beliefs. It guides the way the employees think and behave around, assumes like quality, teamwork, customers, innovation and decision making all things that directly impact an organization’s performance and how it works with and it perceived to work with its stakeholders. The purpose of this study was to investigate the role of organizational culture on employees’ commitment and organizational performance in commercial bank of Ethiopia. The researcher employed quantitative research approach and used descriptive and explanatory research design for analysis. The total theoretical population of the study was 33,625 and accessible population was 110 out of this population the research took 86 informants as a sample size. Organization culture conceptualized as coordinated team work, culture strength, achieving goal, customer orientation and change management. The major research findings of this research revealed that both models (relationship between organization culture with employee commitment and relationship between organizational cultures with organization performance) have ability to predict both employee commitment and organization performance. The research recommended to Commercial bank of Ethiopia’s management bodies to set strategies, policies and procedure to train and to teach the bank’s culture for their employees to realize the banks’ performance and enhance employees’ commitment.
EFFECTIVENESS OF RURAL JOB OPORTUNITY CREATION PACKAGE IN THE CASE OFMAREKO WEREDA, GURAGE ZONE
(Wolkite University, 2019-05) MISBAH BULGU
Creating job for jobless or unemployed youth is an activity that engages the youth to new job and gives to solution for rural youth unemployment. The rural job opportunity creation package was a package that started in 2012G.C. The package applied for 6 years by budgeting 10648273.5 ETB as a revolving fund by targeting all the 25 rural kebele jobless and land less youth to participating the locally identified income generating activities like off farm and on farm IGAs. According to the wereda youth and sport office report 485 enterprises or 2951 individuals are participated in the package. From the total population of 485 enterprises the study was selected 144 enterprises by applying Yamaneh / 1967/ formulas. The research used explanatory type of research, relevant data collected from primary and secondary data sources. The study used different sampling techniques like systematic random sampling, simple random sampling, stratified sampling, probability sampling techniques. The major activities of the package were creating continuous and sustainable job for the rural jobless youth by providing different supports. The major focus of the study was assessing the effectiveness or continuity of package participants, how the profitable enterprise becomes profitable, how those create their economic capacity, and identifying the major challenges to implement the package was focus areas of the study. Data’s was analyzed by usinglogit model to test the probability to contribute independent variables to those effective business enterprises. From the result the study was identified among the total targeted enterprise 82 enterprises was continuously run their business, 88 enterprises was profitable with their selected business, and 84 enterprises able to create additional asset or capacity. The result of logit model indicates business profitability, training, saving habit, provision of working place, economic capacity improvement, guiding with BP, are positively probability to increase business effectiveness or continuity. The other result enterprise to become profitable, appropriate IGAs selection was highly contributed for their profitability, to improve economic capacity, saving was primarily identified. Finally the study identified fluctuation of market price and lack of working place as major challenges to implement their businessCreating job for jobless or unemployed youth is an activity that engages the youth to new job and gives to solution forrural youth unemployment. The rural job opportunity creation package was a package that startedin 2012G.C. The package applied for 6 years by budgeting 10648273.5 ETB as a revolving fund by targeting all the 25 rural kebele jobless and land less youth to participating the locally identified income generating activities like off farm and on farm IGAs. According to the wereda youth and sport office report 485 enterprises or 2951 individuals are participated in the package. From the total population of 485 enterprises the study was selected 144 enterprises by applying Yamaneh / 1967/ formulas. The research used explanatory type of research, relevant data collected from primary and secondary data sources. The study used different sampling techniques like systematic random sampling, simple random sampling, stratified sampling, probability sampling techniques. The major activities of the package were creating continuous and sustainable job for the rural jobless youth by providing different supports. The major focus of the study was assessing the effectiveness or continuity of package participants, how the profitable enterprise becomes profitable, how those create their economic capacity, and identifying the major challenges to implement the package was focus areas of the study. Data’s was analyzed by usinglogit model to test the probability to contribute independent variables to those effective business enterprises. From the result the study was identified among the total targeted enterprise 82 enterprises was continuously run their business, 88 enterprises was profitable with their selected business, and 84 enterprises able to create additional asset or capacity. The result of logit model indicates business profitability, training, saving habit, provision of working place, economic capacity improvement, guiding with BP, are positively probability to increase business effectiveness or continuity. The other result enterprise to become profitable, appropriate IGAs selection was highly contributed for their profitability, to improve economic capacity, saving was primarily identified. Finally the study identified fluctuation of market price and lack of working place as major challenges to implement their business
ASSESSMENTS OF THE PRACTICE OF TAX COMPLIANCE THE CASE OF CATEGORY “B” TAXPAYERS IN BUTAJIRA TOWN
(Wolkite University, 2019-05) HASSEN SABIR,
Tax Compliance becomes major discussion issues in the financial institutions. However, the tax administration office is unable to collect sufficient amount of taxes from the taxpayers, the government does not achieve its goal and the community dissatisfied with the services of the state. The study is Assessments of The Practice of Tax Compliance the case of Category “B” Tax Payers inButajira Town with the objectives to assess the Roles of tax compliance determinant variables on tax payers behavior to complying tax, to determinant factors influencing taxpayers’ to comply or no to comply for their tax and to determine the relationship between tax compliance determinants with tax payers level of tax compliance. A sample size of 328 was drawn from the tax population in Butajira me dium taxpayers /”B” level taxpayers by using simple random/ lottery method and purposive sampling for revenue office employees. Generally, the research signifies that the factors which make taxpayers not discharge their tax duties with their own and right amount. The study design is descriptive research approach and the study employed quantitative re search methods byusing Stratified and simple random sampling technique and question naires were distributed and collected from primary sources. Then the data was analyzed using descriptive statistics technique and frequency table by using SPSS software. The revenue office has good serious enforcement practice and uses suitable penalty tools and techniques including follow-up and tax audit. However, the studyhas found that the tax payer’s compliance assessed mainly are tax education, attitude towards taxation, percept tion of fairness/equity, social and natural norms, the strength of the tax authority, and perception of government spending were found to be the factors affecting taxpayers’ compliance. Finally, based on the findings possible recommendations include, maintain ing tax fairness and equity, building capacity of the tax authority, conducting extensive awareness creation programs, and providing social services to the general public. Spe civically, attitude plays avital role in shaping the perceptions of taxpayers towards achieving compliance. Besides this, strengthening effective and efficiency of government in tax systems and procedures in tax administration function is also crucial.
FACTORS AFFECTING PERFORMANCE OF WATER SUPPLU PROJECT THE CASE OF MAREKO WOREDA GURAGHE ZONE ETHIOPIA
(WOLKITE UNIVERSITY, 2019-06) WONDMU ENDALE BEHARE
In current trends of poor performance of water projects are allowed to continue rural water facilities in Ethiopia. The aim of this study was to determining factors that affecting performance of water supply projects in Guraghe Zone Mareko Woreda. The specific objective is to establish effect of community participation, project management, water infrastructure and project finance funds, on the performance of water projects. In order to achieve the objective the researcher adopted a descriptive and explanatory design, where the data was collected from sample of 390 participants using structured questionnaires, interview, and focus group discussion and analyzed using descriptive statistical techniques. Results revealed that only project management has significant and positive effect on the performance of water supplyproject on Mareko Woreda. Available data was support the existences of a statistically significant relationship between community participation, water infrastructures, project finance fund and performance of water supply project. These findings have significant implication on water supply projects in Mareko Woreda and other parts of country. The study recommended Community based water supply Project problems could be minimized through awareness creation, to the community members throughout project life period, project management techniques in short term training for water supply project committee, by Mareko Woreda water sectors office, improve water infrastructures and assigning budget for maintenance.
THE EFFECT OF TRAINING ON EMPLOYEES PERFORMANCE: CASE STUDY OF AWASH BANK S.C. AND COMMERCIAL BANK OF ETHIOPIA
(WOLKITE UNIVERSITY, 2019-06) SOLOMON HAILEGNAW GETACHEW
Human resource is the most valuable assets of any organization, with the machines, materials and even the money; nothing gets done without man-power. A human being is dynamic in nature. Due to this Staff training is a necessity to keep them in track with the current competitive situation. The objective of this study was to investigate the effect of training on employee performance case of Commercial bank of Ethiopia and Awash bank S.C. because Employee performance is the important factor and the building block which increases the overall performance of an organization. This study has been a quantitative type. It is also a descriptive study in the form of cross sectional design in which data has been collected across a population of the two banks through purposive sampling technique. The sources of data for this study have been primary data collection method. These primary data have been being collected by using questionnaire. After collecting the data, the quantitative data analysis has been used to process by using of SPSS software and also by using descriptive statistics. The findings of the study sho what mean score of training objective (design) indicates moderate mean score which means design of the training program of both CBE & AB is satisfactory. The mean of delivery style and training selection also implies moderate mean score. This result implies employees of commercial bank of Ethiopia have an average performance level since they were not satisfied with the present Training objective(design), training selection and training delivery modes. This study has also investigated on training strategies of both Awash Bank S.C and Commercial bank of Ethiopia. Finally, the study has recommended that both banks managements should have to extemporize their training programs & also both banks should have to develop detailed and relevant training policies and programs systematically so that the employees will be exposed to all the necessary areas related to bank training