Department of Management

URI for this collectionhttps://rps.wku.edu.et/handle/123456789/45800

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FACTORS AFFECTING CUSTOMERS’ ADOPTION OF ELECTRONIC BANKING SERVICE (IN THE CASE OF COMMERCIAL BANK OF ETHIOPIA BUTAJIRA TOWNS
(WOLKITE UNIVERSITY, 2018-01) ADDISU ALEMAYHU
The main objective of the study was to examine the factors affecting customers’ adoption of e banking service in commercial bank of Ethiopia in Butajira towns.In order to achieve theresearch objectives, the researcher adopted mixed research approach. Specifically, the techniques in the study included questionnaire, structured interviews and secondary data. And then, regression and correlation analysis method was used to analyze and interpret the data.There are still many problems that need to be resolved yet in with the adoption of Electronic banking service by customers in Commercial bank of Ethiopia like low level of awareness about the Electronic banking services by customers, shortage of boxes mainly Automated teller machine box which results long linings, low level of promotion for the merits of E-banking services. In order to perfect the development of the adoption of electronic banking service by customers in commercial bank of Ethiopia Improvements in the level of security risk, national Information and communication technology infrastructure, and attitude of customers are required to ensure client confidence.
THE ROLE OF COOPERATIVES IN ENHANCING RURAL ECONOMIC DEVELOPMENT: THE CASE OF SODO WEREDA, GURAGE ZONE
(WOLKITE UNIVERSITY, 2018-06) ADDISU ASNAKEW
The study was conducted in Southern Nations and nationalities 3HRSOH¶V 5HJLRQ,Gurage zone Sodo Wereda with the general objectives of to assess the role of cooperatives to enhance the economic development of the society. The researcher was used descriptive research design method to describe the role of cooperatives in the society now days. The data were collected from 391 cooperative member respondents in Sodo Wereda cooperative societies which are selected randomly. The major source of data for this study was the primary data which was collected from questionnaires and interview. The researcher was analysis and interpreted the data in the form oftable and percentage. The finding stated that there are so many problems that hinder the role of cooperatives in enhancing economic development in the societies such as: passive participation of members, lack of trained man power, shortage of finance,and mistrust among members in the cooperatives. To reduce such problems and limitations increase members participation to create awareness among members, givetraining to improve their skill, selling additional issued share and minimize mistrustamong members and maintain piece
CHALLENGES AND PROSPECTS ON INTEREST FREE BANKING SERVICES WITH PARTICULAR REFERENCE TO AWASH BANK SOUTH DISTRICT
(WOLKITE UNIVERSITY, 2018-06) DANIL GOSSAYE ANDETA
The recent development of starting Islamic banking service in one window in connection with conventional banking service made to examine the challenges and prospects of Islamic banking service for resource mobilization in Awash banks. The study was conducted based on data collected from staffs of through questionnaires. To achieve the objectives of the study respondents were drawn from south district. Data was collected through questionnaire by using stratified sampling from a sample of 230 and 223 were properly filled and returned. Besides, Semi-structured interview were used to guide for the qualitative data collection tools. The data collected from the questionnaire were analyzed using SPSS version 20 statistical tools such as percentages and mean followed by interpretation. The study focuses that awareness, culture and religion influencer, legal framework, societal belief, resource requirements as some of the challenges while economic growth, attraction of investors, and fostering investment are the likely prospects of the banks. The study concludes that Islamic banking service would bring additional capacity in the economy in connection with additional resource for banks, investment opportunity, reaching unbanked customers and employment opportunities in the country through effective mobilization and allocation of capital. Based on the above conclusions it is recommended that banks need to create awareness for public acceptance and training of staffs, employ good marketing techniques, governing body need to establish clear set of legal framework, and compliance with sharia issues should be adhered.
ASSESEMNT OF OCCUPATIONAL SAFETY AND HEALTH PRACTICES; THE CASE OF MANUFACTURING COMPANIES AT GURAGE ZONE
(WOLKITE UNIVERSITY, 2018-06) ABDERAZAKE WOLELA
Organizations have both legal and moral obligations to provide healthy and safe working environments as well as ensuring the total well-being of their employees.. All organizations even those with limited resources can achieve an important basic requirement for health and safety within the workplace using minimal resources and maximal management and staff commitment. The study adopted Descriptive Research Design inform of Survey where data was collected from population by use of Primary source for purposes of assessing occupational health and safety practices at manufacturing companies of Guragh Zone. A structured questionnaire was used to collect data. A Five point Likert scale was used to determine the degree to which various OSH practices are being implemented at the companies. The researcher analyzed and report the information in form of tables, bar graphs, percentages, continuous prose and through use of Statistical Package for Social Sciences (SPSS). The findings of the study established that some occupational safety and health practices were found to have been adopted by the organization. However, safety and health inspection have not been implemented, have no practice of designing equipment and work tasks to prevent injuries(ergonomics practices), the companies have not been adopted an emergency action plan which specifies procedures for handling sudden and unexpected situations and the majority of employee in the companies are work under stress. The study recommends that manufacturing companies maintain effective health and safety practices, and be committed to its success
MENT OF HUMAN RESOURCE MANAGEMENT PRACTICES AND EMPLOYEES` JOB SATISFACTION:
(WOLKITE UNIVERSITY, 2018-06) Aliyu Lahimu
Human resources are the greatest asset that an organization can possess and they are pivotal to organizational effectiveness. Satisfied employees’ contribute greatly to the attainment of organizational objective. The main objective of this research is to examine the relationships of human resource management practices (recruitment and selection, performance appraisal, training and development and compensation) and employees’ job satisfaction in EIC. The scope of study is focused on the full time employees and managers of the corporation found in Addis Ababa. In this study a total of 258questionnaires were distributed to the respondents of EIC employees using stratified sampling techniques. Out of these, 224 (86.82%) usable questionnaires were collected. In order to analyze the data, Statistical Package for Social Science (SPSS) computer software program version 16 was used for data analysis. Despite the correlation coefficient of recruitment and selection is weaker compared with other variables performance appraisal, compensation, training and development found to have moderate and positive correlation with employees’ job satisfaction. Each HRM practices in the corporation should be a source for employees’ satisfaction and then employees will be loyal and willing to stay in the corporation because, employees’ satisfaction on the job will reduce absenteeism and turn over intentions in the case company
ASSESSMENT OF CAREER DEVELOPMENT AND ACADEMIC STAFF MOTIVATION: THE CASE OF SELECTED TVET COLLEGES IN GURAGE ZONE
(WOLKITE UNIVERSITY, 2018-06) TARIKU KASSA SIBATO
The researcher was initiated to conduct the study on the assessment of career development andacademic staff motivation on the case of selected public TVET Colleges in Gurage zone (Wolkite, Butajira, Agena and Arekit) for the assumption to represent all TVET colleges in the zone and the region. These colleges were also selected purposefully based on their establishment years/age. To realize the study successfully, a descriptive survey design was employed in the study and the information was gathered through self-administered questionnaire from a sample of 192 respondents. Respondents were selected by simple random sampling technique. The data collected from the questionnaire were analyzed using software called Statistical Package for Social Science (SPSS), by using statistical tools such as: frequency/percentage, mean, standard deviation, and other appropriate techniques were applied to assess the magnitude and direction of each independent variable. Assessing the levels of career development practice; staffs motivation in general; impact of career development on academic staff’s motivation; problems of career development and level of staff motivation with regard to career development practice. The study revealed that, the overall mean score for the career planning practice and career advancement was 2.7629 and 2.776 respectively; and this implies that, majority of trainers in TVET colleges were highly dissatisfied with both activities. At the same time, level of staff’s motivation has grand mean score of 3.126 which implies that, the majorities of respondent moderately agreed on their motivation level in their present jobs. Many important strategies also suggested for raising academic staff’s motivation; these are: appreciate and acknowledge best performers; treat all employees fairly and provide extra financial incentives to trainers for extra work done are the dominant one. Accordingly, the study provides strategies that can be used to minimize constraints to career advancement after the reform; these are: there should be merit based assignment of deans and other administrative staffs, review and set clear and transparent policies on promotion, training and advancement and avoid unfair/unequal treatment of employees in the college, appreciate and acknowledge the best performers; make academic activities free from politics; develop different types of reward programs; and make trainers career path and growth criteria easily achievable.
THE EFFECT OF WORKFORCE DIVERSITY ON EMPLOYEE PERFORMANCE
(WOLKITE UNIVERSITY, 2018-06) ABDILJELIL ASSEFA OUMER
The value of diversity at the workplace is becoming a key business consideration of most organizations. Close and continuous attention to the issues of workforce diversity is important because it can be a major source of competitive advantage. However there were limited research works was conducted on the topic area especially in Ethiopian context and in Ethio telecom. Therefore, the purpose and objective of this study was to investigate the effect of workforce diversity i.e. age, gender, ethnicity, education background, work experience and marital status on employee performance in case of Ethio telecom south west Addis Ababa zone. The study reviews theoretical and empirical literatures and develop conceptual framework. The study used cluster sampling technique with probability proportional to the cluster size including purposive sampling. Primary data for the study was collected from 74 (seventy four) respondents through structured questionnaire and analyzed it through descriptive and explanatory research design using software package for social science (SPSS). Statistical techniques such as mean, standard deviation, correlation, regression and analysis of variance were employed in data analysis and the finding shows that there is a positive relationship between all independent variables and dependent variable. Whereas, only ethnicity has significant to explain employee performance by 28.7% while others are insignificant to predict employee performance. Thus, Ethion telecom should understand how to manage the diverse workforce in ethnicity where it can increase the advantage of such diversity and eliminate or reduce the disadvantage. Ethic telecom could give a chance to employees to learn more skills through course and training so as to improve their performance.
THE ROLE OF ACCESS TO CREDIT AND ITS EFFECTIVENESS IN REDUCING UNEMPLOYMENT THE CASE OF SELECTED MICRO AND SMALL SCALE BUSINESS ENTERPRISE IN MESKAN DISTRICT, GURAGE ZONE
(WOLKITE UNIVERSITY, 2019-01) BELETE BIRATU ANDETA, BELETE
This research aims to the role of access to credit and its effectiveness in Reducing Unemployment in Gurage Zone: the case of Mesekan District selected MSE᾿s. For the sake of achieving the objectives of this study, questionnaires were analyzed using statistical analysis such as descriptive and inferential analyses. Mean and Standard deviation explained the descriptive statistics while Pearson Product Moment Correlation Coefficient and Multiple Regressions applied. Information was gathered using a five point Likert scale questionnaire from a sample of 115 micro and small scale operators and through an interview conducted with 20 micro and small scale operators. The respondent operators were selected using stratified random sampling technique from each stratum; the sample has been selected through disproportional stratified sampling used. Besides, the interview questions were analyzed using descriptive narrations through concurrent triangulation strategy. The empirical study elicited eight major challenges which seem to affect the effectiveness of credit access of MSE's in the District which include: marketing, management, technological, finance, entrepreneurial, working premises, infrastructures factors and including bureaucratic bottlenecks system. The findings further indicated that among the independent variables Marketing, management, technological and financial factors were the major factors that significantly affected the effectiveness of credit access to reducing unemployment. Based on the findings it was recommended that government to establish well structured marketing sites by providing selling and display places in areas close to working area and Provision of training on quality improvement in order to improve the effectiveness of credit access. Provision of business development services such as training technical and managerial, advisory and counseling services are very crucial for effectiveness of credit access of MSE᾿s. micro finances institutions should improve access to finance through offering a better lending terms and conditions and also government supporting institutions work effectively and efficiently for the effectiveness of credit access
ASSESSMENTS OF CHALLENGES AND PROSPECTS OF LEADERSHIP IN PUBLIC ORGANIZATION: THE CASE OF GURAGHE ZONE CITY ADMINISTRATION.
(WOLKITE UNIVERSITY, 2019-06) AYELE GIRMA TENI
The aims of this study is to assess the challenges and prospects of public organizational leadership (LEADS) being as one of the major ways of successful organizational leadership concerts in the Public Organizations of Gurage Zone City Administrations (POGZCA). Studies on assessments of the challenges and prospects of Leadership of Public organizational could provide an important input for better leadership act of the organizations. This study therefore, intends to assess the challenges and prospects that affect the LEADS of the City Administrations of POGZCA namely, Wolkite and Butajira. Deductive and explanatory methods of are employed. Data are collected using structured questionnaires from 170 employees working in the two City Administrations or Municipalities. Both descriptive and inferential analyses were carried out and data are analyzed using Statistical Package for Social Sciences (SPSS). The bivariate correlation analysis was conducted and determined the existence of significant relationship between associated variables namely, organizational capacity (OC), organizational staff development (SD) and external environmental factors (EXV have significant correlation with Public Organizational Challenge and Prospects of the Municipalities and the dependent variables (DV), of LEADS of the City Administrations having a Pearson product-moment(r) value of 0.533, 0.439 and -0.374 respectively, which implies a moderate correlation as r value varies between ±0.36 to ±0.67. In addition, a linear multiple regression is analyzed to measure the effect of the three independent variables(IV) on the public organizational leadership (LEADS) of public organizations and the findings showed that the three IV can explain 42% of the variation of the LEADS of the municipalities as represented by the adjusted R2 Analysis of variance also showed that there is a significant relationship between public LEAD Sand its determinants having an F statistics value of F= 9.792 which is the IV are significantly associated with the DV, LEADS. Hence, it is recommended that the public organizations administrators and leaders should continuously strengthen and consider CAP, SD & EXV factors to confirm sustained and achievable of goals of public organizational leadership.
THE ROLE OF MARKETING STRATEGIES ON SALES PERFORMANCE IN COMMERCIAL BANK OF ETHIOPIA
(WOLKITE UNIVERSITY, 2019-06) BAYISA MEGARSA DEGAGA
The purpose of the study was to determine the role of marketing strategies on sales performance in commercial bank of Ethiopia. This researcher employed both quantitative and qualitative (Mixed) research approach. The researcher was used primary source from employees of commercial bank of Ethiopia and secondary data from internet, published and unpublished documents. The researcher was utilizing both probability and non-probability sampling method. Non- probability or judgmental sampling technique used to select four districts among fifteen districts of commercial bank of Ethiopia and Proportional Stratified Probability sampling techniques used to select appropriate sample size from each stratum (districts) finally the researcher was used simple random sampling to select each respondent using lottery method. The total theoretical populations are 34,879 whereas; the accessible populations are 301 and sample size from these accessible populations is 172. In addition to this the analysis was done by the help of SPSS version 20 and presented using descriptive statistics. Tables and pie charts were used to provide information on the variables. Interpretation is made on the mean, frequency, and percentage of the data. The results are investigated in terms of descriptive statistics followed by inferential statistics on the variables. The result of regression analysis revealed that 65% of sales performance of the bank could be explained by seven service marketing strategy considered in this study. The prediction ability of independent variables is considerable enough to improve sales performance of the bank. From this result, the researcher concluded that using all seven service marketing mix strategy interactively facilitate higher sales performance of the bank. This research approved that service marketing mix strategy directly affect the sales performance of the bank. Bankers should understand the benefit of each service marketing mix strategy and choose the best marketing mix strategy which enhances higher sales performance of the bank.
CHALLENGES OF SUPPLY CHAIN MANAGEMENT PRACTICESIN PRIVATE ROAD CONSTRUCTION FIRMS IN ETHIOPIA
(Wolkite University, 2019-06) LAMESGIN DESALEGN
The road construction sector plays a key role in the developmental agenda of a nation by providing transportation services to the various sectors of the economy. Supply chain management has become a fundamental element in the construction industry to improve the efficiency and productivity in recent decades. However, the road sector has encountered series of problems in its quest to deliver road infrastructure and projects have been unduly delayed as a result of poor management of the supply chain system in the sector. In this light, this study was intended to explore challenges of supply chain management in road construction in order to enhance project delivery performance and the study was guided by seven objectives. Which were to examine internal operation, to determine the approaches in information sharing practice, to explore the existing information technology usage, to evaluate the training practice, to examine the extent of supply chain integration, to assess the impact of supply chain management practices and to identify the challenges of supply chain management of Ethiopian private domestic road construction companies. For achieving the objective of this study, 62 questionnaires were distributed and 51 of them were successfully completed and analyzed using descriptive and inferential methods. Only primary source of data were used for this Study and both quantitative and qualitative approaches were adopted in its conduct by using survey questionnaire and interview as the main data collection instrument. The statistical package for social science was used to package the raw data which paved the way for statistical analysis using tools such as correlation, multiple regression and descriptive statistics comprising of mean and standard deviation. The questionnaire was rated using five points liker Scale. The major findings indicate that, most of supply chain management practices are moderately practiced with in the Ethiopian road construction companies supply chain, whereas supply chain integration and training Practices are poorly applied. Unplanned orders financial Impact, Subsequent design change, inventory fluctuation and employee ineffectiveness are major challenges of the companies supply chain. The Study helps to create awareness to studied companies owners, and it will give chance for others who are interested on supply chain practice and challenges to make further studies
EXAMINING EMPLOYEES’ PERFORMANCE MANAGEMENT SYSTEM THE CASE OF BUTAJIRA TOWN ADMINISTRATION PUBLIC SERVICE OFFICES
(WOLKITE UNIVERSITY, 2019-06) DESALEGN SHAY
It is not known how and to what extent employee performance management system is practiced and the challenges and opportunities in Butajira town administration public service offices and the main purpose of this study was to examine the EPMS in Butajira town administration public service offices. To conduct the research, descriptive survey research design has been deployed by using both quantitative and qualitative research approach. The total number of the subjects in Butajira town administration public service offices were 158.The entire population was involved to fill the questionnaire, which was the main data collection instrument. The data gathered were compiled by using SPSS software. Descriptive statistics method was used for analyzing the data obtained in the questionnaire and data gathered by interview and focus group discussion and document analysis were analyzed contextually. The result of the analysis was presented using tables. In general the finding of the study revealed that the reward and recognition system of the offices has to be integrated with the goals and objectives of respective offices, performance standards were not reviewed and updated timely so it is recommended to be done as per the expected time , there was serious shortage of training in the whole system of EPMS, there was no as such a strong reward and recognition system which could support higher achievers in their respective offices and departments. Having this in mind the researcher concluded that even though Butajira town administration public service offices had some good qualities in most of the job places were filled with at least minimum requirements of qualifications clearly defining the mission, vision and values and developing strategic plan, a lot has to be made on reward and recognition of employees, setting performance standards and on the evaluation system in making EPMS effective and efficient by filling the gaps which were forwarded in the recommendation.
DETERMINANTS OF COMPETITIVE ADVANTAGE OF COMMERCIAL BANKS IN WORABE TOWN
(Wolkite University, 2019-06) ALEMU MENGIE ANTENEH
The main objective of this study was to examine determinants of competitive advantage of branch banks in Worabe town. From a total employees that were targeted as study population, sample size were determined considering the banks as strata(using stratified sampling technique) and questionnaire were distribute for the sample responds selected randomly. Data was collected using questionnaires. A quantitative research approach with an explanatory research type was employed in this paper. Results indicated a statistically significant relationship between competitive advantage and each of independent variable. It is also implied that the positive effects of determinants such as product differentiation, superior customer service, competitive staff, image/repetitive, accessibility and convenience and use of technology on competitive advantage in commercial banks were considered in this study. Finally the researcher forwards the recommendation. The study recommended creating an enabling working environment in Banks in terms of the level of technology they use, on delivery of quality of service, types of products, accessibility/ location and constitute competent staff to build future image and reputation for sustainable market competition multidimensional. This would increase the competitive edge of commercial banks in Ethiopia
THE EFFECT OF PERCEIVED ORGANIZATIONAL JUSTICE ON EMPLOYEES TURNOVER INTENTION THE CASEOF SELECTED FINANCE & ECONOMY DEVELOPMENTOFFICES AT GURAGE ZONE
(2019-06) Ajamo Mohammed
This study has main purpose of survey the effect of perceived organizational justice on employee’s turnover intention in Gurage Zone Finance and Economic Development Offices. The researcher has used proportionate stratified random sampling based on the size of statistical community, 114 administrative and main work process employees were participated in the study. The study had a Descriptive and Inferential research design. their intention to leave their organization is high (3.97). The result of mean of perceived organizational justice and turnover intention showed that employee’s level of turnover intention is high. This is because employees are not satisfied with the organizations outcome that they receive, with the procedures by which they should be governed and with interpersonal treatment as well as the quality of information that they expect about the outcomes. In the research model R Square value is .476 which imply that the model (independent variables) can explain 47.6% of the variance in dependent variable. The results of linear regression showed that distributive injustice was the stronger predictor of turnover intention. Based on findings, the researcher recommended the management of FED to take actions that rise justice perception and decrease turnover intentions
THE PRACTICE AND CHALLENGES OF ENTREPRENEURSHIP COURSE PROVISION IN SELECTED TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING (TVET) COLLEGES IN GURAHGE ZONE
(WOLKITE UNIVERSITY, 2019-07) Amare Melkamu
The purpose of this study was to examine the practice and challenges of entrepreneurship course provision in TVET colleges in Guraghe Zone as perceived by trainers and trainees of four sampled TVET colleges. To that end, the views and perceptions of trainers and trainees were sought. The study employed a concurrent embedded mixed research method. Both quantitative and qualitative data were gathered. Quantitative data were gathered from two sets of survey questionnaires (N=357) administered to trainers and trainees of the sampled colleges. Qualitative data were generated largely from five college Deans. While the quantitative data were analyzed using descriptive and inferential statistical methods, the qualitative data wasanalyzed using thematic analysis. Attempts were made to examine the convergence and divergence of findings obtained from the quantitative and the qualitative data. The findings overlap in almost all areas of concern of the present study. The findings obtained from quantitative and qualitative data portrayed an encouraging but inadequate and ineffective state of implementation of entrepreneurship education in the colleges. Findings from survey dataindicatedthe training of entrepreneurship had shown positive impact on trainees (M=3.41) in motivating them to think of self-employment as a career option. The intention to engage in selfemployment/entrepreneurship among trainees was found significant. However, the findings show that the trainers were not trained in entrepreneurship, trainees lack interest to attend the trainings, the time allocated for the program was inadequate, the method of teaching the program was lecture dominated, there was lack of facilities, and mostly the training programs offered were found to be theoretical. Therefore it was inferred that the training program was inadequate and ineffective to create capable and confident entrepreneurs. Finally, the study recommended the importance of enhancing the awareness of the trainees about the importance of the program, additional trainings for the trainers, equipping the colleges with relevant facilities, allocation of adequate time frame for delivery of the program and the need to diversify practical methods of teaching the program. Moreover, it was recommended that training should be given to entrepreneurship instructors for the effective delivery of the training in TVET programs..
A COMPARATIVE STUDY ON THE EFFECT OF INCENTIVE PACKAGES ON EMPLOYEE PERFORMANCE: INCASE OF SELECTED BRANCHES OF MICRO-FINANCE INSTITUTIONS IN WOLAITA ZONE
(WOLKITE UNIVERSITY, 2020-05) ALEMAYEHU GALCHA
Incentive packages are essential factor towards institutions’ achievements in terms of employee’s performance. The main purpose of this study was to examine and compare the effect of incentive package on the employee performance in selected branches of micro-finance institutions. The study employed descriptive and explanatory research design were gathering data from selected branches of micro finance institutions (MFIs) in Wolaita zone. The primary data were collected through questionnaire with likert 5 scales. Samples of 154 respondents were drawn from the population through proportional stratified random sampling technique. Descriptive statistics, Correlation of coefficients andmultipl eregression models were used to analyze the collected data by using SPSS version 20. The findings show that, Vision Fund MFI financial incentive packages have strong (r=.776; p<0.01) relationship with employee’s performance and non-financial incentive packages have moderate (r=.413; p<0.01) relationship with employee’s performance. Whereas, OmoMFI financial incentive packages have weak (r=.385; p>0.01) relationship with employee performance and non-financial incentive packages have moderate (r=.465; p<0.01)relationship with employee performance. Findings showed amongst others that there is strong positive correlation between incentive and employee performance, majority of selected branches of OMFI employees are largely dissatisfied with the incentives offered by the institution and that incentive package is not the most important determinants of employee performance in selected branches of Omo MFI. Therefore to improve employee’s performance and satisfaction, the researcher recommended that the top management of MFIs especiallyOmo MFI should adopt both financial and non-financial incentive packages seek and obtain feedback on how employees perceive incentives and develop a sound retention and satisfaction mechanisms
CORPORATE SOCIAL RESPONSIBILITY PRACTICE IN GURAGE ZONE (THE CASE OF SELECTED MANUFACTURING COMPANIES)
(WOLKITE UNIVERSITY, 2020-06) TSEGAYE SAHLEMARIAM NISERAN
The purpose of this research paper was to assess the practices of manufacturing companies ‘corporate social responsibility in Gurage zone. The study found out the extent of companies’ implementation corporate social responsibility program and activity in Gurage zone and perception of the main stakeholder towards the corporate social responsibility implementations of the companies. I used the three major stakeholders (community, employees and environment) as a pillar of corporate social responsibility practices. For this study, employed descriptive research design and multi stage sampling techniques. The target population is companies’employees and local community besides sample size 167 employees and 120 community respondents. Furthermore, companies’ managers were interviewed. Both primary and secondary sources of data were used. The data collecting instruments employed in the study were Five point Likert scaled questionnaire, observational checklist and semi- structured interviews guides. The data were analysed using both descriptive such as percentage, mean, and standard deviations and inferential statistics such as t-test and analysis of variance with the help of statistics package for social science. The results of the study found out that the firm did not established independently business initiative in to strategy and exclusively departments to deal with corporate social responsibility issues. Also the most important stakeholders for this activity are owners. The finding shows that employee satisfaction and motivation as main motives and themain challenges to engage are the lack of specific legislation. Furthermore, economic and legal responsibility is main dimension for corporate social responsibility although a great extent on employees and environmental action. Generally, Gurage zone manufacturing companies’ continuum levels towards corporate social responsibility is fragmented levels. Based on findings, recommendations are to create specific policy and regulatory, arranging way to practice corporate social responsibility formally in priority manner, use communication channel to enhance awareness and integrated and conducting a dialogue of stakeholders.
FACTORS AFFECTING IMPLEMENTATION OF CORPORATE SOCIAL RESPONSIBILITY IN CASE OF SOME SELECTED TEA AND COFFEE PLANTATION IN SHEKA ZONE
(Wolkite University, 2020-07) ATSE TEWODROSE ALEMU
Corporate social responsibility (CSR) has captured significant attention of managers and executives. However, links between CSR’s drivers and CSR have seen little or no empirical verification, particularly in developing countries. There is huge complains about plantations CSR practice in sheka zone. The study aimed at studying the existence and practices of different dimensions of Corporate Social Responsibility coffee and tea plantation in Sheka zone by taking corresponding to the determinants namely organizational culture, knowledge about CSR, government policy, size of a firm, profitability, pressure groups and age of the firm. In relation to the methodology, the study used mixed type of study, purposive sampling was used to select 15 firms from a total population of 35 based on different criteria. To select respondents from a total of 305managers and employees 170 samples size was determined and then simple random sampling technique was used in selecting respondents. The study used mixed study and has been conducted on the basis of the quantitative and qualitative research techniques to assess the implementation of CSR and its factors in the selected plantations. Data were collected through questionnaire. Moreover, structured and unstructured interview have been also conducted with respective government offices. Descriptive statistics show that CSR implementation in Sheka zone was not satisfactory. Multiple regression was used to analyze the data with the aid using STATA 13 Software. CSR (dependent variable) was found to have a strong positive relationship with Organizational Culture, Knowledge about CSR, Government policy, Size of a firm, Pressure group and Age of a firm. While there is no relationship between profitability and CSR.
FACTORS AFFECTING THE PERFORMANCE OF SELECTED PRIVATE COMMERCIAL BANKS IN ETHIOPIA
(WOLKITE UNIVERSITY, 2020-07) BETELHEM KASSAHUN
This study examined factors affecting performance of private commercial banks’ in Ethiopia. The study is employed descriptive type of research design with both quantitative and qualitative data analysis research methods was used and the panel model was used to examine the six leading private commercial banks including Abyssinia Bank, Awash Bank, Dashen Bank, Nib International Bank, United Bank and Wegagen Bank registered by the NBE that have at least six years data 2013-2018 purposefully taken for this study to estimate the performance, which was measured by return on asset as a function of balance sheet and macroeconomic explanatory variables. The sampling design that the investigator was used purposive sampling under this study. In order to achieve the stated research objectives the secondary and primary data was gathered. Thus, the collected panel data was analyzed by using descriptive statistics, correlations, multiple linear regression analysis and inferential statistics. The finding of the study show that, deposit with other bank and saving deposit have statistically significant and positive relationship with banks’ performance. On the other hand, variables like sum of investment, fixed deposit and bank size have a negative and statistically significant relationship with banks’ performance. However, the relationship of loan and advance, demand deposit, gross domestic product and inflation rate is found to be statistically insignificant. As a result, the study recommended that private commercial banks should focus on increasing public awareness to mobilize more savings this will enhance their performance in provision of loans and advance to customers. Finally, private commercial banks should not only be concerned about internal structures and policies, but they must consider both the internal environment and the macroeconomic environment together in fashioning out strategies to improve their performance.
CHALLENGES AND PROSPECTS OF BALANCED SCORECARD IMPLEMENTATION IN PUBLIC SECTORS ORGANIZATIONS: THE CASE OF KAFFA ZONE, SOUTHERN REGION
(WOLKITE UNIVERSITY, 2020-07) ENDALE ALEMU ABAGERO
The main purpose of this study is to assess the challenges and prospects of balanced scorecard implementation in the public sectors organizations: The case of Kaffa zone southern region. To achieve this objective, the study employed descriptive survey design. In order to select samples, multistage and purposive sampling techniques were used. Data were collected using questionnaire, interview and different document review. The Data was analyzed using both quantitative and qualitative analysis methods. Quantitative data was analyzed using frequency, percentage, mean and standard deviation with the help of SPSS (Statistical Package for Social Sciences) version 21. Data obtained from open ended questions and key informant interview was analyzed by narration and triangulation method in order to substantiate the quantitative data.The analysis of the data disclosed that balanced scorecard was not properly implemented in the public sectors of Kaffa zone. Balanced scorecard concept clarity, level of executive leadership, education and training, planning and communication, perception of employees, employee participation, balanced scorecard automation, performance monitoring and evaluation were identified as the challenges for weak implementation of balanced scorecard system. Lack of proper awareness on BSC among the stakeholders; lack commitment from heads and political leaders; lack of confidence and reliance on the advantages and effectiveness of BSC; lack of control from government and immediate leadership; considering BSC as political agenda than scientific approach to a business; lack of evidence based performance evaluation are causes for the challenges identified. On the other hand, Balanced scorecard implementation in the study area could be enhanced due to prior institutionalization of business process reengineering, internalization of performance necessity among employees for reform are some of the prospects for balanced scorecard implementation. It was concluded that balanced scorecard was not properly implemented in the public sectors of the study area due to different challenges. Thus, the researcher recommended that stakeholders and leadership need to work hard in order to institutionalize balanced scorecard in the public sectors of Kaffa Zone.