Department of Management

URI for this collectionhttps://rps.wku.edu.et/handle/123456789/45800

Department of Management

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ASSESEMNT OF OCCUPATIONAL SAFETY AND HEALTH PRACTICES; THE CASE OF MANUFACTURING COMPANIES AT GURAGE ZONE
(WOLKITE UNIVERSITY, 2018-06) ABDERAZAKE WOLELA
Organizations have both legal and moral obligations to provide healthy and safe working environments as well as ensuring the total well-being of their employees.. All organizations even those with limited resources can achieve an important basic requirement for health and safety within the workplace using minimal resources and maximal management and staff commitment. The study adopted Descriptive Research Design inform of Survey where data was collected from population by use of Primary source for purposes of assessing occupational health and safety practices at manufacturing companies of Guragh Zone. A structured questionnaire was used to collect data. A Five point Likert scale was used to determine the degree to which various OSH practices are being implemented at the companies. The researcher analyzed and report the information in form of tables, bar graphs, percentages, continuous prose and through use of Statistical Package for Social Sciences (SPSS). The findings of the study established that some occupational safety and health practices were found to have been adopted by the organization. However, safety and health inspection have not been implemented, have no practice of designing equipment and work tasks to prevent injuries(ergonomics practices), the companies have not been adopted an emergency action plan which specifies procedures for handling sudden and unexpected situations and the majority of employee in the companies are work under stress. The study recommends that manufacturing companies maintain effective health and safety practices, and be committed to its success
ASSESMENT OF THE PRACTICE OF BUSINESS DEVELOPMENT SERVICES (BDS) IN GURAGE ZONE
(Wolkite University, 2022-09) ABDULFETA NEGASH
Business development services as one mechanism of enterprises development have been thought of as a wide array of non-financial services designed to help small and micro enterprises to overcome barriers and increase their profitability and contribution to job opportunity creation by improving their performance. The overall objective of this study was to assess the practice of Business Development Services in the case of Guraghe zone Administration. The study used an explanatory and Descriptive research design with purposive and Area (clusters) sampling technique. The population of the study would consisted BDS facilitators, BDS co-coordinators, BDS providers & Micro Enterprises managers (BDS users) of Guraghe Zone Business Development Services, specially (Wolkite, Butajira, cheha, Enor and Kebena). The finding of the research shows that, a total of 340 (95.2%) BDS facilitators, BDS co-coordinators, BDS providers & Micro Enterprises managers (BDS users) out of 357 respondents were participated in the study. In addition to this, 8 Focus Group Discussion (key Informants).The chi-square test result reveals that, the practice of BDS based on types of BDS delivered to the micro enterprises, the study indicates that among the different aspects of BDS only some (marketing assistance, information technology, advisory & training, alternative sources of finances, enhance personal skills, access to infrastructure, and access inputs service) are provided. Add to this, significant level of agreement is found between BDS provider & users respondent ratings of the independent variables, whereas, no significant agreement was found between the respondents in ratings of information technology. Based on the above findings, wolkite, and butajira town administrations BDS coordination unit have delivered special BDS service to theirMEs with compared to other weredas & town administration, therefore, taking these better service experience to other weredas and town administration, so as to expanding in all dimension of service quality, so as to fill service gap in the zone. The researcher also forwards his recommendation for further researches in the area of the findings were limited due to time, budget and geographic coverage. Therefore, this study is initial point for further investigations of guraghe zone to consolidate the results.
ASSESMENT OF THE PRACTICE OF BUSINESS DEVELOPMENT SERVICES (BDS) IN GURAGE ZONE
(WOLKITE UNIVERSITY, 2022-09) ABDULFETA NEGASH
Business development services as one mechanism of enterprises development have been thought of as a wide array of non-financial services designed to help small and micro enterprises to overcome barriers and increase their profitability and contribution to job opportunity creation by improving their performance. The overall objective of this study was to assess the practice of Business Development Services in the case of Guraghe zone Administration. The study used an explanatory and Descriptive research design with purposive and Area (clusters) sampling technique. The population of the study would consisted BDS facilitators, BDS co-coordinators, BDS providers & Micro Enterprises managers (BDS users) of Guraghe Zone Business Development Services, specially (Wolkite, Butajira, cheha, Enor and Kebena). The finding of the research shows that, a total of 340 (95.2%) BDS facilitators, BDS co-coordinators, BDS providers & Micro Enterprises managers (BDS users) out of 357 respondents were participated in the study. In addition to this, 8 Focus Group Discussion (key Informants).The chi-square test result revealsthat, the practice of BDS based on types of BDS delivered to the micro enterprises, the study indicates that among the different aspects of BDS only some (marketing assistance, information technology, advisory & training, alternative sources of finances, enhance personal skills, access to infrastructure, and access inputs service) are provided. Add to this, significant level of agreement is found between BDS provider & users respondent ratings of theindependent variables, whereas, no significant agreement was found between the respondents in ratings of information technology. Based on the above findings, wolkite, and butajira town administrations BDS coordination unit have delivered special BDS service to theirMEs with compared to other weredas & town administration, therefore, taking these better service experience to other weredas and town administration, so as to expanding in all dimension of service quality, so as to fill service gap in the zone. The researcher also forwards his recommendation for further researches in the area of the findings were limited due to time, budget and geographic coverage. Therefore, this study is initial point for further investigations of guraghe zone to consolidate the results.
ASSESSING THE EFFECT OF E - PAYMENT SERVICES ON CUSTOMERS’ SATISFACTION: THE CASE OF COMMERCIAL BANK OF ETHIOPIA, HOSSANA DISTRICT
(WOLKITE UNIVERSITY, 2021-07) TAGESSE BIRU MINUTA
The main objective of this study was to assess the effect of E - Payment services on customers’ satisfaction: the case of Commercial Bank of Ethiopia, Hossana District. The study employed descriptive and explanatory research design along with mixed approach. Depending on the organizational structure and branch distributions, the combination of sampling techniques such as purposive, stratified, systematic and simple random were used. Primary data was collected using semi - structured questionnaire. 354 E – payment service customers, moreover, relevant document was reviewed. Descriptive statistics such as frequency mean and standard deviation and inferential statistics such as multiple linear regression analysis were utilized to analyze the quantitative data with the help of Statistical Package for Social Science version 20. The finding of the study revealed both the E – payment service delivery and customer satisfaction were at moderate stage. On the other hand, from the regression analysis result, 60.0% of the variation in the customer satisfaction was directly attributable to the independent variables security, speed, ease of use, accountability and credibility. Moreover, statistically there was moderate relationship between E – payment service quality dimensions and customer satisfaction, however, there was strong relationship between ease of use of E – payment system service with customers’ satisfaction. Therefore, it is imperative to pay more attention on the quality of the E –payment service delivery in order to make the E – payment service delivery implementation more efficient. Thus, this study suggests that the CBE has to work hard in order to enhance the E – payment service delivery in collaboration with the government and ethio – telecom.
ASSESSING THE IMPACT OF CORE BANKING SYSTEM ON CUSTOMER SATISFACTION IN SOME SELECTED COMMERCIAL BANKS WOLKITE TOWN
(Wolkite University, 2018-09) YONAS ENDALE GELAN
Financial institutions across the globe are re-examining how they meet their customer satisfaction and developing plan needed to align them strategically to remain competitive & Profitable in the future. Core banking service has networking of branches which enables customers to operate and manage their accounts and avail themselves of banking services from any branches of banks irrespective of the branch with which they maintains their accounts. Customer Satisfaction leads organization to gain loyalty and achieve the desired objectives. Formerly commercial banks use manual & Obsolete technologies. This becomes cause for customer dissatisfaction on day to day financial institution service quality. Therefore this research focus on recognizing the impact of Core banking system on Customer Satisfaction at some selected commercial banks which is commercial bank of Ethiopia, Nib international bank, Abyssinia bank & Debub global bank. The main objective of this study is to assess the impact of Core banking on Customer satisfaction in Commercial banks. As ample of 398(three hundred ninety eight) customers were selected using probability sampling technique and among these 360(three hundred sixty) was collected. Questionnaire & interview was used to collect primary data for the study and data was analyzed using descriptive statistics and inferential statistics. The result of this study shows that, there was significant relationship between core banking & customer satisfaction and also there was significant relationship between service quality & customer satisfaction. From the service quality dimensions; reliability, empathy & tangibles are positive and significant impact on customer satisfaction & the remaining assurance, responsiveness are positive but insignificant impact on customer satisfaction. Thus it is suggested that application of Core banking technologies and service quality on Commercial banks have many contributions regarding Customer satisfaction.
ASSESSING THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY PRACTICES ON ORGANIZATIONAL PERFORMANCE IN CASE OF GURAGE ZONE BOTTLED WATER INDUSTRY
(WOLKITE UNIVERSITY, 2021-06) DANIEL ABERA DEMO
The purpose of this study was to assess the impacts of CSR practices towards meeting organizational performance the case of bottled water industry of Gurage Zone. Quantitative and qualitative data were collected in the cross-sectional survey using five-point Likert scale questionnaires and interviews respectively. Both primary and secondary sources of data were also employed and analyzed through descriptive and explanatory research designs. Cronbach alpha coefficient indicated that the questionnaire was reliable. A knowledge gap of previous v studies in identifying the forces motivating companies to practice CSR and scant studies of CSR on bottled water company perspective in Ethiopia necessitated studying it. The study used stratified and simple random sampling techniques, distributed 384 questionnaires, and collected 345 questionnaires, of which 13 of them were incomplete; finally analyzed 332 (86.5%) of sample questionnaires using SPSS version-20. Descriptive statistics was used and revealed that that Fair operating practices, Labor practice, Customer issues, help to meet CSR and it is not sure whether organizational governance and Community involvement are challenging to meet CSR. The correlation analysis result showed that all CSR practices have positive relationship with the organizational efficiency. The regression analysis result revealed that all independent variables have significant effect on organizational efficiency. Therefore, stakeholders, policy makers, and the government should enforce mineral water companies in order to improve corporate social responsibilities.
ASSESSING THE PERACTICE, CHALLENGES AND CUSTERM SATISFACTION OF PUBLICE SERVICE DELIVERY: THE CASE OF GURAGE ZONE INSTANCE COURT
(WOLKITE UNIVERSITY, 2023-04) MESFIN WOLDE
The major purpose of the study is assessing service delivery of the court and the major challenges in relation to service delivery. In the past few decades, there has been a growing emphasis on the need for public organization to see the public /citizen/ as a customer. The trend in public sector management is changing that customer increasingly used to describe the user of service delivered by government bodies although, traditionally associated with the private sector. These customers have rights and responsibilities towards quality service delivery. In this regard, the Ethiopia government has recognized the need for appropriate service delivery policy to encourage public service organization improve their service to attain user satisfaction. However, the performance of Gurage Zone Woreda (Gummer, Geta worda‟s and emdeber town) a first Instance court in providing quality service is not in a position to meet the expectation of service user. The compliant on the quality of service and response from the user for lack of service were indicating poor service delivery performance in the court. Therefore, the research was conducted using descriptive survey method by clustering the respondents‟ in to customer, employees and officials. The sample is selected using purposive and convenient sampling technique. To do this, to understand the level customers satisfaction based on the service they received. Then Questionnaires‟ were distributed to 384 customers by using convenient sampling technique. The major findings are Poor service quality and poor performance in service process such as knowledge gap of the employee to use technology effectively, dalliance of decision, unethical behavior of some employee, poor compliant handling system. So, the court failed to meet such requirement in order to provide accurate and reliable service to its customers Therefore, the court should come up with an appropriate service standards and evaluation, compliant handling system, fairness on job training established reward and recognition system for those who perform well in order to give quality service to its customers.
ASSESSMENT OF CAREER DEVELOPMENT AND ACADEMIC STAFF MOTIVATION: THE CASE OF SELECTED TVET COLLEGES IN GURAGE ZONE
(WOLKITE UNIVERSITY, 2018-06) TARIKU KASSA SIBATO
The researcher was initiated to conduct the study on the assessment of career development andacademic staff motivation on the case of selected public TVET Colleges in Gurage zone (Wolkite, Butajira, Agena and Arekit) for the assumption to represent all TVET colleges in the zone and the region. These colleges were also selected purposefully based on their establishment years/age. To realize the study successfully, a descriptive survey design was employed in the study and the information was gathered through self-administered questionnaire from a sample of 192 respondents. Respondents were selected by simple random sampling technique. The data collected from the questionnaire were analyzed using software called Statistical Package for Social Science (SPSS), by using statistical tools such as: frequency/percentage, mean, standard deviation, and other appropriate techniques were applied to assess the magnitude and direction of each independent variable. Assessing the levels of career development practice; staffs motivation in general; impact of career development on academic staff’s motivation; problems of career development and level of staff motivation with regard to career development practice. The study revealed that, the overall mean score for the career planning practice and career advancement was 2.7629 and 2.776 respectively; and this implies that, majority of trainers in TVET colleges were highly dissatisfied with both activities. At the same time, level of staff’s motivation has grand mean score of 3.126 which implies that, the majorities of respondent moderately agreed on their motivation level in their present jobs. Many important strategies also suggested for raising academic staff’s motivation; these are: appreciate and acknowledge best performers; treat all employees fairly and provide extra financial incentives to trainers for extra work done are the dominant one. Accordingly, the study provides strategies that can be used to minimize constraints to career advancement after the reform; these are: there should be merit based assignment of deans and other administrative staffs, review and set clear and transparent policies on promotion, training and advancement and avoid unfair/unequal treatment of employees in the college, appreciate and acknowledge the best performers; make academic activities free from politics; develop different types of reward programs; and make trainers career path and growth criteria easily achievable.
ASSESSMENT OF CUSTOMER REL ATIONSHIP MANAGEMENT AND CUSTOMER SATISFACTION PRACTICE CASE OF COMMERCIAL BANK OF ETHIOPIA
(WOLKITE UNIVERSITY, 2018-06) GEBEYEHU MELESSE
Customer Relationship Management (CRM) is the strongest and most efficient approach inmaintaining and creating close relationships with customers in the service sectors including banks.As world has become a global village, competition become tough and stiff between organizations and formed a climate of constant change, achieving and holding a customer has become vital for the success of any organization and Ethiopia is no exception.To examine and measure customer relationship management and its assessment on customer satisfaction practice in Commercial Bank of Ethiopia west Addis Ababa districts was the aim of this study.In this study both qualitative and quantitative approaches were employed. The study used primary and secondary sources to gather data. Primary data were collected through close ended questionnaire and semi-structured interview. The study has been conducted on a sample group of both customers and employees a total of 392(three hundred ninety two) respondents in three branches of CBE West Addis Ababa district located in Guraghe zone. To analyze the collected data correlation, simple linear regression was used. The findings show that customer relationship management dimensions affects customer satisfaction.
ASSESSMENT OF FACTORS CONTRIBUTING FOR LOAN NON-REPAYMENT THE CASE OF OMFI GURAGHE ZONE BRANCH
(WOLKITE UNIVERSITY, 2018-06) FELEKE LEMMA
This study was conducted with the objective of “assessing factors contributing for loan non-repayment in Omo Micro Finance Institution Guraghe zone branch “ using both primary and secondary data . Descriptive research design was used to carry out the study. Primary data were collected using structured questionnaires with the help of trained data collectors, and secondary data were also collected from Omo Micro Finance Institution Guraghe zone branch office, and sub-branch offices. Out of 383 samples data were collected from 370 defaulters (96.7%). Statistical Package for Social Sciences (SPSS) software was employed to analyze data. The results of the analysis showed that age, marital status, family members, education status, type of business engaged/residence, type of loan, type of borrowing, amount of loan released, delayed loan release, inconvenient repayment period , and level of income ,training and monitoring were the major contributing factors for non-repayment of loan to Omo Micro finance Institution Guraghe Zone branch office. The remaining independent variables used in the research had a contribution for the non-repayment of the loan but were not significant contributing factors .Revision of policy issues, and strengthening the institutional capacity was recommended
ASSESSMENT OF FACTORS INFLUENCING PUBLIC PROCUREMENT PRACTICES IN THE CASE OF GURAGE ZONE FINANCE AND ECONOMY DEVELOPMENT DEPARTMEN
(WOLKITE UNIVERSITY, 2022-10) MECHAL ANDIE SIRA
Many procurement activities still suffer from neglect, lack of proper direction, poor co ordination, slow with a lot of bureaucracy, lack of open competition and transparency, differing levels of corruption and not having trained and qualified procurement specialists who are competent to conduct and manage the procurement process in a professional, timely, efficient and cost effective manner. The aim of this study is investigate assessment of factors influencing public procurement practices in the case of Gurage zone finance and economy department. The study employed descriptive and explanatory research design along with quantitative and qualitative approaches. Comprehensive sampling technique, a technique that considers all population as study subjects, was used to select the whole population size 176. A structured questionnaire and semi – structured interview were used to collect primary data.Secondary data, document about public procurement practice were reviewed. Procurement planning, staff competency, information communication technology, procurement procedure, procurement policy, and employee procurement ethics were served as explanatory variables for procurement practice. The quantitative data were analyzed using descriptive statistics, multiple linear regression model and Pearson correlation coefficient by using a Statistical Package for Social Sciences (SPSS) version 20. The findings of the study revealed that of the influence the six explanatory variables were high and implementation of procurement practice was at moderate status. Except staff competency, strong and positive correlation between information communication technology, procurement procedure, procurement policy, and employee procurement ethics and procurement practice were observed. The regression analyses result revealed that 74.2% of the variation in the procurement practice was explained by the six explanatory variables, where procurement procedure has greatest effect among the other factors. Therefore, the study recommended that Gurage zone public financial organizations has to work in these influence’s factors so that it can increase high quality service delivery time target delivery services, reduced cost of service delivery, increased types of service delivery and procurement efficiency.
ASSESSMENT OF INVENTORY MANAGEMENT PROBLEM
(WOLKITE UNIVERSITY, 2021-05) HASHIM ASMERA YASSIN
The purpose of this study was to assess factors that affect the inventory management practice of Gurage zone health centers. The researcher adopted descriptive and inferential study design. A stratified random sampling technique was applied to the study. Both primary and secondary sources of data were used for the study. The researcher used a sample size of 35.8 %( 222 respondents) of the target population. The researcher used questionnaire to collect data for the research. The questionnaire contained open ended questions for the purposes of group discussion for Woreda and Zonal management and closed ended questions which have five point Likert scale questions for the selected health centers informants and covered areas of factors of inventory management practice to come up with good raw data for the research. The collected data were quantitatively analyzed using statistical methods by using SPSS version 20 which was commanded to produce frequency tables, graphs, regression coefficient result, analysis of variance and model summary for effective interpretation The various factor influencing inventory management practice were broken into four major areas which of these are demand uncertainty, infrastructure , management support and procurement related procedures .The particular objective that were analyzed include; evaluation of the effects of demand uncertainty, infrastructure, management support and procurement related procedures on inventory management practice. The key findings from the study revealed that demand uncertainty, management support, infrastructure and procurement related procedures are the challenges/factors to have a proper inventory management practices on the Gurage zone health centers. The researcher recommend that the health centers management and employees, woreda health offices , zonal health department and other concerned bodies should work cooperatively to improve the overall inventory management practice by improving the challenges mentioned above. Finally, the researcher suggested that further research should be done to further explore the relationship between inventory management practice and service delivery status and how to solve the challenges of inventory management practices of the health centers.
ASSESSMENT OF PRODUCT DISTRIBUTION MANAGEMENT SYSTEM OF SPRING WATER SHARE COMPANIES IN GURAGE ZONE
(WOLKITE UNIVERSITY, 2022-09) MASRESHA GOBERE
The bottled water industry is a huge business that involves many of the biggest food brands in the world and worth billions. It has grown dramatically in the last decade and today millions of people around the world. The purpose of this study, were to evaluate current Companies established distribution management system, to identify the companies’ current product distribution challenges, to show how the company controlsits product distribution network and to identify the main players in the company's product. in Ezha woreda Gurage zones of southern Ethiopia. To identify cause of problems of product distribution management systems of bottled water, the research used explanatory research design method. The data is distributed for 163 respondents and collected by questionnaires & interviews. The raw data is analyzed and interpreted by SPSS. The results of the study identify and describe; for customers, the company itself, the Government bodies for taking to appreciating their economic benefits and other competent companies in water industries. From the finding, the paper recommended that the company should be given attention in companies ways of distribution channel strategy in for purchasing of the product addressing, it should be to giving necessary improvement for sharing of intelligence information with agents; wholesalers/other distributors to boost sale and the way managing the distribution channel has played a significant role in meeting; In addition to customers request to the company’s products, the existing distribution schedule should be strictly followed by all distributors. In general, the paper show Recommendations for Improvement and for further stud
ASSESSMENT OF THE EFFECTIVENESS OF BALANCED SCORECARD IMPLEMENTATION: THE CASE OF GURAGE ZONE SELECTED GOVERNMENT ORGANIZATIONS, ETHIOPIA
(WOLKITE UNIVERSITY, 2019-06) Mohammed Shihure Jijo
Although Balanced Score Card has been adopted by the Government of Ethiopia at all levels of the government structure for some time now, effectiveness of its implementation is not adequately studied empirically. The current study was, thus, conducted to assess the effectiveness of BSC implementation in Gurage Zone selected government organizations. The study employed mixed type of research to achieve intended objectives of the study. Simple random sampling and stratified sampling techniques were used to select 144 respondents from 1052 civil servants in the government offices. The data was gathered through pretested questionnaire and interview. The study used SPSS Version 20 for processing the data. The collected data was analyzed using descriptive statistics such as frequency, percentage, mean and standard deviation presented by using table. Besides, regression and correlation analysis were used to show cause effect relationships. Though the departments made efforts to realize of the effectiveness of BSC Implementation, the findings of the study revealed that they were not at good deal in attaining their intended objectives. To mention few: lack of leadership commitment, absence of continuous training and participation of employees during BSC Planning, lack of awareness in reform concept, no close supervision, no relevant rewarding system, no adequate evaluation and monitoring activities. Here, 57.2 % of the variations in the effectiveness of BSC Implementation were jointly accounted by the nine variables at 5% level of precision. The major finding of this study depicts that BSC Implementation practice is not at good deal in the selected public sectors. Therefore, it is recommended that the departments should focus on strengthening reform team and change agents to achieve the effectiveness of BSC implementation and enhancing communication at every stage of reform implementation. It is also recommended that the top managers to be highly committed towards avoiding taking more time in finalizing reform implementation and putting incentives in place to motivate the best performers. Genuinely speaking, to realize effectiveness of BSC implementation, the departments suggested to employ the implementation practices by incorporating the necessary components of BSC.
ASSESSMENT THE EFFECT OF INFROMATION TECHNOLOGY IN RECRUITEMENT AND SELECTION PRACTICES THE CASE OF ETHIO JOBS RECRUITMENT COMPANY
(WOLKITE UNIVERSITY, 2020-07) ANDAMLAK BAREGA GAMI
Information Technology has changed the business world many times over in the Information Age, the advent of computers and the Internet has increased their impact significantly. Technology continues to have a significant impact on Human Resource practices specifically in recruitment and selection. The purpose of the study was to assess the effect of Information Technology on recruitment and selection practices in Ethio-jobs. A Survey approach was adopted for this study, with staff from HR department in Ethic-jobs and employees of user companies as the subjects. The study nonprobability sampling technique; census method was used. SPSS as a descriptive statistical tool was used to create tables, frequencies and correlation of some variables. It was found out that meet the research objective; descriptive type of research design with mixed approach from both primary and secondary sources has been adopted. 96 self-administered questionnaires’ were distributed to sample respondents via census methods; where 77 questionnaires have been properly filed and collected. Secondary data were obtained through analysis of relevant documents. According to respondents’ response, ethio-job used company websites adverts as a medium of recruitment Strategy than Real- simple syndication feeds, newspaper and magazine adverts on improvement of recruitment and selection practice. With regarded to the application of IT in recruitment and selection practice, using human information system has significant impact Time spent on communication decrease to improve recruitment and selection practice. Opportunity and facilitation of IT tools for job-seekers and employer availability of Identity management website, which is used for internal and external communication for recruitment and selection purpose with the average mean score value of 3.69 Has significant impact on improvement of recruitment and selection practice. Challenges of IT in recruitment and selection based on respondent’s response analysis indicate that lack of managerial support to implement IT in recruitment and selection practice has not significant improvement of HR function. From these finding it is recommended that endeavor to heighten intensive application of existing HRIS to increase the awareness of employees at department level, provide training for HR employees on customer handling system and refreshing course on recruitment and selection tools in order to be upgrading their skill and knowledge about the services they offer
ASSESSMENTS OF CHALLENGES AND PROSPECTS OF LEADERSHIP IN PUBLIC ORGANIZATION: THE CASE OF GURAGHE ZONE CITY ADMINISTRATION.
(WOLKITE UNIVERSITY, 2019-06) AYELE GIRMA TENI
The aims of this study is to assess the challenges and prospects of public organizational leadership (LEADS) being as one of the major ways of successful organizational leadership concerts in the Public Organizations of Gurage Zone City Administrations (POGZCA). Studies on assessments of the challenges and prospects of Leadership of Public organizational could provide an important input for better leadership act of the organizations. This study therefore, intends to assess the challenges and prospects that affect the LEADS of the City Administrations of POGZCA namely, Wolkite and Butajira. Deductive and explanatory methods of are employed. Data are collected using structured questionnaires from 170 employees working in the two City Administrations or Municipalities. Both descriptive and inferential analyses were carried out and data are analyzed using Statistical Package for Social Sciences (SPSS). The bivariate correlation analysis was conducted and determined the existence of significant relationship between associated variables namely, organizational capacity (OC), organizational staff development (SD) and external environmental factors (EXV have significant correlation with Public Organizational Challenge and Prospects of the Municipalities and the dependent variables (DV), of LEADS of the City Administrations having a Pearson product-moment(r) value of 0.533, 0.439 and -0.374 respectively, which implies a moderate correlation as r value varies between ±0.36 to ±0.67. In addition, a linear multiple regression is analyzed to measure the effect of the three independent variables(IV) on the public organizational leadership (LEADS) of public organizations and the findings showed that the three IV can explain 42% of the variation of the LEADS of the municipalities as represented by the adjusted R2 Analysis of variance also showed that there is a significant relationship between public LEAD Sand its determinants having an F statistics value of F= 9.792 which is the IV are significantly associated with the DV, LEADS. Hence, it is recommended that the public organizations administrators and leaders should continuously strengthen and consider CAP, SD & EXV factors to confirm sustained and achievable of goals of public organizational leadership.
ASSESSMENTS OF THE PRACTICE OF TAX COMPLIANCE THE CASE OF CATEGORY “B” TAXPAYERS IN BUTAJIRA TOWN
(Wolkite University, 2019-05) HASSEN SABIR,
Tax Compliance becomes major discussion issues in the financial institutions. However, the tax administration office is unable to collect sufficient amount of taxes from the taxpayers, the government does not achieve its goal and the community dissatisfied with the services of the state. The study is Assessments of The Practice of Tax Compliance the case of Category “B” Tax Payers inButajira Town with the objectives to assess the Roles of tax compliance determinant variables on tax payers behavior to complying tax, to determinant factors influencing taxpayers’ to comply or no to comply for their tax and to determine the relationship between tax compliance determinants with tax payers level of tax compliance. A sample size of 328 was drawn from the tax population in Butajira me dium taxpayers /”B” level taxpayers by using simple random/ lottery method and purposive sampling for revenue office employees. Generally, the research signifies that the factors which make taxpayers not discharge their tax duties with their own and right amount. The study design is descriptive research approach and the study employed quantitative re search methods byusing Stratified and simple random sampling technique and question naires were distributed and collected from primary sources. Then the data was analyzed using descriptive statistics technique and frequency table by using SPSS software. The revenue office has good serious enforcement practice and uses suitable penalty tools and techniques including follow-up and tax audit. However, the studyhas found that the tax payer’s compliance assessed mainly are tax education, attitude towards taxation, percept tion of fairness/equity, social and natural norms, the strength of the tax authority, and perception of government spending were found to be the factors affecting taxpayers’ compliance. Finally, based on the findings possible recommendations include, maintain ing tax fairness and equity, building capacity of the tax authority, conducting extensive awareness creation programs, and providing social services to the general public. Spe civically, attitude plays avital role in shaping the perceptions of taxpayers towards achieving compliance. Besides this, strengthening effective and efficiency of government in tax systems and procedures in tax administration function is also crucial.
BRANDING AND ITS IMPACT ON CONSUMER BUYING DECISION (In the case of Selected Natural Spring Bottled Water Manufacturing Companies In Gurage Zone)
(WOLKITE UNIVERSITY, 2024-05) TEWABECH NIDA
eneral objective of this study is to examine the relationship between branding and consumer buying decision in the case of bottled water consumers in Ethiopia more specifically in Gurage Zone. Explanatory research design was applied using qualitative and quantitative approach. Similarly, Target populations were taken from customers of bottled water in Gurage Zone using different urban area outlets, so information gained from the view point of other customers who uses other channel using conveniences sampling techniques. Data source were taken from secondary source (questionnaires’ document, report. view). After conducting reliability and validity test of data analysis were done thought descriptive statistics in process of frequency, percentage, mean and standard deviations in prospecting of ethical considerations. The results of this study indicated that Consumers purchase intentions of bottled water have a strong positive association with Perceived Quality and brand Awareness which medium contributions of purchase intentions can be enhanced by associated class and brand visibility. The study also found that past purchase loyalty was not directly related to customer satisfaction or current brand preference and that brand preference is an intervening factor between customer satisfactions and re-purchase intentions. It is recommended that the researcher should strive to promote the brand loyalty more to customer along with brand loyalty happening negatively appeared in order to contribute towards positive purchase intentions. In other hand, water Bottling share company in Ethiopia should allow in mind that new familiar brands created as a result of relatively lower creativity of the “health matters of societies” as roamer always says, overextension and lack of investment in developing brand equity and values.
CAUSES AND IMPACTS OF NON PERFORMING LOANS ON THE OPERATIONS OF MICRO FINANCE INSTITUTIONS: A CASE OF SPECIALIZED FINANCIAL AND PROMOTIONAL INSTITUTION
(WOLKITE UNIVERSITY, 2020-07) ABERA ABOMSA GUTA; (Dr) SHIMELLIS ZEWDIE (Asst P.)
The study was conducted to examine both the Causes and impacts of nonperforming loans on the operations of MFIs particularly focusing on Specialized Financial and Promotional Institution. Loan portfolio is the major assets of any financial institution to sustain in the industry, but once some portion of this asset is unexpectedly stop producing interest incomes, the quality of loan portfolio also negatively affected. This research study adopted descriptive and explanatory research design on the causes of nonperforming loans of Specialized Financialand Promotional Institution, and data has been collected mainly through primary source using questionnaire from SFPI staffs. A case study approach was also used to collect secondary data by reviewing the annual reports and income statement to identify the extents of NPLs impacts on the operation activities of SFPI. So, 65 staffs were taken as samples based on stratified random sampling method of sample selection by using mathematical formula. For data analysis, descriptive statistics including mean, frequency, percentages, graph, pie chart and simple excel were used. Regression analysis used through SPSS software version 20. This research study found out the major causes of NPLs which significantly affecting the portfolio quality of the institution. Therefore, At 5% level of significance and 95% level of confidence, inadequate monitoring and follow up, wrong timing of credit delivery, inefficient management information system, ineffective credit approval, and credit appraisal variables were causing nonperforming loans ofSFPI. The study also found out that nonperforming loans contribute mostly to interest incomes that generated from the total loan portfolio was eaten for the provision of bad dept in five years analysis. Also the study indicates a net operating profit of the institution was eroded due to provisioning payments for nonperforming loans (bad debts) and available funds for loans are significantly declined as nonperforming loans increase. Further study revealed that agricultural loan sector, petty trade loan sector and WEDP loan sector has the highest share of NPLs and followed by others sectors such as, micro energy loan sector, individual loan sector and service sector. To mitigate the problems of nonperforming loans some strategic issues and mechanisms were recommended to the management of SFPI. These measures are appropriate credit approval, adequate monitoring and follow up before and after loans granted to the customers, Continuous branch supervision to ensure timely credit delivery, credit diversification strategies, implement effective and efficient Management information systems and mechanisms to control the health of loan portfolio.
CAUSES ANDIMPACTS OFNONPERFORMINGLOANSONTHEOPERATIONSOF MICROFINANCE INSTITUTIONS
(Wolkite University, 2020-02-29) ABERA ABOMSAGUTA
The study was conducted to examine both the Causesand impacts of nonperforming loanson the operations of MFIs particularly focusing on Specialized Financial and Promotional Institution. Loan portfolio is the major assets of any financial institution to sustain in the industry, but once some portion of this asset is unexpectedly stop producing interest incomes, the quality of loan portfolio also negatively affected. This research study adopted descriptive and explanatory researchdesign on the causes of nonperforming loans of Specialized Financialand Promotional Institution, and datahas been collected mainly through primary source using questionnairefrom SFPI staffs. A case study approach was also used to collect secondary data by reviewing the annual reports and income statement to identify the extents of NPLs impacts on the operation activities of SFPI. So, 65 staffs were taken as samples based on stratified random sampling method of sample selection by using mathematical formula. For data analysis, descriptive statistics including mean, frequency, percentages, graph, pie chart and simple excel were used. Regression analysis used through SPSS software version 20. This researchstudy found out the major causes of NPLs which significantly affecting the portfolio quality of the institution. Therefore, At 5% level of significance and 95% level of confidence, inadequatemonitoring and follow up, wrong timing of credit delivery, inefficient management information system, ineffective credit approval, and credit appraisalvariables were causing nonperforming loans of SFPI. The study also found out that nonperforming loans contribute mostly to interest incomes that generatedfrom the total loan portfolio was eaten for the provision of bad dept in five years analysis. Also the study indicates a net operating profit of the institution was eroded due to provisioning payments for nonperforming loans (bad debts) and available funds for loans are significantly declined as nonperforming loans increase. Furtherstudy revealed that agricultural loan sector, petty trade loan sector and WEDP loan sector has the highest share of NPLs and followed by others sectors such as, micro energy loan sector, individual loan sector and service sector. To mitigate the problems of nonperforming loans some strategic issues and mechanisms were recommended to the management of SFPI.These measuresare:appropriatecredit approval, adequatemonitoring and follow up before and after loans grantedto the customers, Continuous branch supervision to ensure timely credit delivery, credit diversification strategies, implement effective and efficient Management information systems and mechanisms to control the health of loanportfolio