Masters of Art

URI for this collectionhttps://rps.wku.edu.et/handle/987654321/8

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Now showing 1 - 9 of 9
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    ASSESSMENT OF SERVICE DELIVERY AND CUSTOMER SATISFACTION (IN CASE OF AWASH INTERNATIONAL BANK,WOLKITE BRANCH)
    (Wolkite University, 2019-06) YONAS WONDESEN
    The purpose of conducting this research is to understand how the service WKULISDL delivery is and its effect on customer satisfaction .the objective of this study was an assessment of service delivery system and customer satisfaction on Awash International Bank. The scope of the study theoretically limited on service delivery and customer satisfaction and geographically limited on Awash International Bank in Wolkite city. To accomplish the required work the researcher used descriptive research design. The relevant data for the stud were collected through primary and secondary data and non-probability sampling technique specifically convenient sampling technique were employed to conduct the study. Quantitative data were analyzed and interpreted via table and percentage and qualitative data were analyzed busing theoretical or descriptive framework. Finally based on the findings the researcher tried to gave conclusions and recommendations
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    Assessment Of The Promotion, Demotion And Transfer Practices In Woliso Lukas General Hospital
    (Wolkite University, 2021-06) Shega Desalegn
    The purpose of the study is to assess the promotion, transfer and demotion practices of Wolisogeneral hospital. Among 403 employees of the hospital 80 employees were participated in thestudy. Simple random sampling method is employed to reach the target population. Questionnaires were used to collect data for the study. Formally the data were analyzed quantitatively and qualitatively by using percentage and presented tables. The finding of thestudy indicates that to ascertain promotion, demotion and transfer polices practiced, identify themajor objectives, to know present practice and to outline and explain the bases of promotion, demotion and transfer. since as the main practices of the hospital regarding on promotion, demotion and transfer. However, the objective of transfer do not focus on the change of organization structure, basis of transfer opportunity is focused on environmental condition andjob experience only, Employees after demoted from their work develop many unwanted behavioral changes and it may become dangerous for their life individual or social and Some of the employees don’t know about the current policy of implementing demotion and its implementation does not satisfy needs and wants of the employees were problems of promotion, demotion and transfer
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    ASSESSMENT OF THE CHALLENGES AND OPPORTUNITIES OF THE PURCHASING PRACTICE (IN CASE OF WOLKITE UNIVERSITY
    (Wolkite University, 2019-06) ZIGIJU BEREHANIE
    Purchasing refers to a function in business where by the enterprise obtains the inputs for what was produced as well as other goods and services it requires. Purchasing practice in Ethiopia is not recent phenomena Nowadays, it play curtail role by providing the necessary material to other department. The investigation conducted on important and difficulties or challenges of purchasing activity Wolkite University. The major objective of this study was focus on improving purchasing mechanism of challenges enriching practice with the most relevant information and assessing the department. This research had been very significant in helping the organization. To do this both primary and secondary data is needed for successful achievement of the study. Primary data was collected from purchasing department committee and the manger though open and closed ended questioner. But secondary data were gathered from different document, books, and reports of purchasing department. The study use census sampling techniques
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    A RESEARCH PAPER SUBMITED TO THE DEPARTMENT OF MANAGEMENT IN PARTIAL FULFILLMENTS FOR THE AWARDS 0F BA DEGREE IN MANAGEMENT
    (Wolkite University, 2019-06) ZULEIKA SHAFI
    The study was attempted to assess employee recruitment and selection practice in Human resource department of Butajira Hospital. The main objective of the study was to assess employee recruitment and selection practice in case of HRM department of Butajira Hospital. Identify major problem areas and suggest suitable solutions and recommendation to improve recruitment and selection practice. The study was used primary sources of data to attain the above objective. The primary data was collected directly from the employees of the organization busing unstructured interview and questionnaire. The researcher utilized census survey because the number of employees was small in the HRM department of Butajira hospital. Finally the collected data was analyzed and interpreted using statistical techniques such as tabulation and percentages then recommendation and conclusion analysis were made
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    CASE OF EDEN SPRING WATER COMPANY
    (Wolkite University, 2019-06) HELEN GIRMA
    This study is in titled assessment of distribution practice. Some researcher’s studies only regarding on channel of distribution effectiveness, factories affect distribution channel, supply chain and logistics on other company, but no one did research on distribution practice in Eden Water Company. And the objective of this study assess distribution practice of Eden Water Company. The study will attempt to include a sample size127 employees and 1 a manager of the company by using censes sampling method. The data collected from different sources would reanalyzed used descriptive technique so as to make finding easy for understanding. The result obtained through this study will show that the distribution practice of Eden spring water company.
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    FACTORS AFFECTING MATERIAL MANAGEMENT OF CONSTRUCTION PROJECTS IN GURAGE ZONE (CASE OF WOLKITE TOWN)
    (Wolkite University, 2020-07) SUFIYAN MUDESIR SANI
    This study aimed to examine factors that affect material management of construction projects in Gurage zone case of Wolkite town. An explanatory research design was employed in this study. Only primary source of data was used and structured questionnaire was applied tocollect the data. The study population includes all permanent workers of contractors, Urban Development & Construction Department officials& experts and client office. The data was collected and analysed by the use of- Statistical Package for Social Sciences (SPSS V.20) for inferential & descriptive technique. The findings of the study reveals that, purchasing procedure from the bid up to material kept in the store, budget readiness for material procurement and inventory control have significant relationship on material management of construction projects in the study area at 5% significance level. In this study other variables such as availability of materials, qualified personnel and construction facilities have no significant relation with dependent variable. The study recommended that, the government bodies and contractors improve the proper purchase, budget and inventory level in the study area. For these significant variables have to be responsive for their individual responsibility for better material management of construction projects in the study area
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    ASSESSMENT OF THE EFFECTIVENESS OF BALANCED SCORECARD IMPLEMENTATION: THE CASE OF GURAGE ZONE SELECTED GOVERNMENT ORGANIZATIONS, ETHIOPIA
    (Wolkite University, 2019-06) Mohammed Shihure Jijo
    Although Balanced Score Card has been adopted by the Government of Ethiopia at all levels of the government structure for some time now, effectiveness of its implementation is not adequately studied empirically. The current study was, thus, conducted to assess the effectiveness of BSC implementation in Gurage Zone selected government organizations. The study employed mixed type of research to achieve intended objectives of the study. Simple random sampling and stratified sampling techniques were used to select 144 respondents from 1052 civil servants in the government offices. The data was gathered through pretested questionnaire and interview. The study used SPSS Version 20 for processing the data. The collected data was analyzed using descriptive statistics such as frequency ,percentage, mean and standard deviation presented by using table. Besides, regression and correlation analysis were used to show cause effect relationships. Though the departments made efforts to realize of the effectiveness of BSC Implementation, the findings of the study revealed that they were not at good deal in attaining their intended objectives. To mention few: lack of leadership commitment, absence of continuous training and participation of employees during BSC Planning, lack of awareness in reform concept, no close supervision, no relevant rewarding system, no adequate evaluation and monitoring activities. Here, 57.2 % of the variations in the effectiveness ofBSC Implementation were jointly accounted by the nine variables at 5% level of precision. The major finding of this study depicts that BSC Implementation practice is not at good deal in the selected public sectors. Therefore, it is recommended that the departments should focus on strengthening reform team and change agents to achieve the effectiveness of BSC implementation and enhancing communication at every stage of reform implementation. It is also recommended that the top managers to be highly committed towards avoiding taking more time in finalizing reform implementation and putting incentives in place to motivate the best performers. Genuinely speaking, to realize effectiveness of BSC implementation, the departments suggested to employ the implementation practices by incorporating the necessary components of BSC.
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    ASSESSING THE CHALLENGES AND SMALL ENTERPRISES MURAD JEMAL KEMAL WOLKITE WOLKITE, ETHIOPIA i OF YOUTH ENTREPRENEURS IN : IN THE CASE OF GURAGE ZONE
    (Wolkite University, 2020-06) MURAD JEMAL KEMAL
    the main objective of this study was to assess the challenges of youth entrepreneur in Gurage zone. For the sake of achieving the objective of this study questionnaires were analyzed using statistical analyses such as descriptive analyses. Moreover, the study utilized cross-sectional in the sense thatall relevant data was collected at a single point in time. The respondent youth entrepreneurs were selected using stratified sampling technique from a target population of 384 youth entrepreneur inMSE. The information gleaned through questionnaires from a sample of 184 youth entrepreneurs and face- to- face interviews were conducted with 9 key informants in MSE offices. Beside this the interview questions were analyzed using descriptive narrations. The empirical study elicited the main challenges of youth entrepreneurs in Gurage zone, which include: economic challenge(infrastructure, lack of premises, lack of market, lack of networking, lack of finance lack of managerial skill); lack of training, legal/administrative challenge and socio-cultural challenges. Training challenge take the leading position of severity followed by legal/ administrative challenges, economic challenges and socio cultural challenges respectively. Based on the findings of the study youth entrepreneurs should make lobbies together to the concerned government officials by forming entrepreneurs associations. Besides this, youth entrepreneurs in MSEs should search for other alternative supporting agents rather than relaying only on MSE offices in improving their performance and solving problems. Furthermore, MSE offices should also facilitate training with stakeholders and discuss with municipalities and other administrative bodies to make youth entrepreneur’s owners of working premise (land), facilitates finance and solve other challenges of youth
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    EFFECTIVENESS OF RURAL JOB OPORTUNITY CREATION PACKAGE IN THE CASE OFMAREKO WEREDA, GURAGE ZON
    (Wolkite University, 2019-05) MISBAH BULGU
    Creating job for jobless or unemployed youth is an activity that engages the youth to new job and gives to solution for rural youth unemployment. The rural job opportunity creation package was a package that started in 2012G.C. The package applied for 6 years by budgeting10648273.5 ETB as a revolving fund by targeting all the 25 rural kebele jobless and land less youth to participating the locally identified income generating activities like off farm and ofarm IGAs. According to the wereda youth and sport office report 485 enterprises or 2951individuals are participated in the package. From the total population of 485 enterprises the study was selected 144 enterprises by applying Yamaneh / 1967/ formulas. The research used explanatory type of research, relevant data collected from primary and secondary data sources. The study used different sampling techniques like systematic random sampling, simple random sampling, stratified sampling, probability sampling techniques. The major activities of the package were creating continuous and sustainable job for the rural jobless youth by providing different supports. The major focus of the study was assessing the effectiveness or continuity of package participants, how the profitable enterprise becomes profitable, how those create their economic capacity, and identifying the major challenges to implement the package was focus areas of the study. Data’s was analyzed by usinglogit model to test the probability to contribute independent variables to those effective business enterprises. From the result the study was identified among the total targeted enterprise 82 enterprises was continuously run their business,88 enterprises was profitable with their selected business, and 84 enterprises able to create additional asset or capacity. The result of logit model indicates business profitability, training, saving habit, provision of working place, economic capacity improvement, guiding with BP, are positively probability to increase business effectiveness or continuity. The other result enterprise to become profitable, appropriate IGAs selection was highly contributed for their profitability, to improve economic capacity, saving was primarily identified. Finally the study identified fluctuation of market price and lack of working place as major challenges to implement their business