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ACCESS AND CHALLENGES OF SERVICE PROVISION FOR PERSONS WITH PHYSICALDISABILITES;THECASE OF WELKITE TOWN ADMINISTRATION, KEBENA AND ABESHGEA WEREDA.
(Wolkite University, 2022-05) YEHIYA HAMZA
Though there are fragmented attempts of Service provisions for PwDs, quality and accessibility is still at lower level in Ethiopia. Studies focusing on service provision and access services are very little in the National and International level. The main objective of this study was therefore to examine access and challenges of service provision for PwPDs in wolkite town and its environs. To meet this objective the study employed mixed research design. Participants were selected with stratified sampling. Both primary and secondary data were collected. Interview and questionnaire were the main data collection instruments. The data analysis was conducted using SPSS version 23 through mean, standard deviations and percentage for the study. Data gathered through interview have interpreted, thematically, in line with the data gathered by questionnaire. From the study it was found that the limitations on delivering necessary services for people with disabilities; limitations on physical accommodations like, creating barrier-free environment for PwPDs at welkite town administration and its environs wereda OoLSA. The institutional structure to service provision for persons with physical disabilities are not enough appropriate. There is no Rehabilitation center that used to render services forPwPDs, Low efficiency performance in welkite town administration and its environs office of labor &social affairs. However, the findings of the study indicate limitations in supporting implementation of service provisions for PwPDs in office of labor and social affairs. Availability of stakeholder in provision services activity are not being implemented as expected level. There were also challenges faced by PwPDs such as. Physical rehabilitation services are not available; less implementation of small and micro enterprise strategies in welkite town administration and its environs wereda. Finally, PwPDs are maladapted. They didn’t cope with and didn’t adapt with the barriers and demands created byimpairment in Welkite and its environs that needs intervention on the part of stakeholders. Finally, basedon the conclusions of the study recommendations were made such as, OoLSA have to give emphasize for sectorial collaboration to achieve intended goals; the office have to take appropriate measures to provide assistive device, wheelchair, elevator, and put customer-oriented description at appropriate place and organize the office of disability at ground and like.
THE AFRICAN UNION APPROACH FOR PEACE SETTLEMENT: THE CASE OF CONFLICT BETWEEN THE GOVERNMENT OF THE FEDERAL DEMOCRATIC REPUBLIC OF ETHIOPIA AND THE TIGRAY PEOPLE’S LIBERATION FRONT
(WOLKITE UNIVERSITY, 2023-11) TADEWOS KOCHITO MAREKO
This study is intended to investigate the African Union's approach to peace settlement in the case of conflict between the government of the federal democratic republic of Ethiopia and the Tigray People’s Liberation Front. To achieve this, the study examined the African Union's efforts, achievements, and challenges in implementing the peace process using a qualitative research approach and descriptive research design. In doing so, the researcher used both primary and secondary sources of data. The primary data were collected from key informants who were selected through the purposive sampling technique, and the secondary data were collected from documentary sources. A descriptive method was employed to analyze the collected data. The findings of the study make it clear that the African Union approach to peace settlement was successful, that a peace process was effective, and that it has proven that the notion of African solutions to African problems is actually implemented on the ground. As well, from the AU’s diplomatic effort in Ethio Tigray’s peace process, various lessons were learned. Besides, the AU continues to make progress in the prevention and resolution of conflicts, the end of hostilities, and the essential services that have also been maintained and restored to those in conflict-affected areas. On the other hand, the African Union has faced certain challenges in implementing the peace process; this includes a lack of funds, unwillingness aspirations from parties, and a weak institutional system. Thus, it is recommended that the Horn of Africa regional bodies, the African governments, and other external actors like the US, UN, and EU voluntarily provide the relevant skills and resources to perform the mandated tasks of the African Union.
AL WOLKITE WOLKITE, ETHIOPIA i ASSESSING THE CHALLENGES OF YOUTH ENTREPRENEURS IN AND SMALL ENTERPRISES : IN THE CASE OF GURAGE ZONE. MURAD JEMAL KEMAL WOLKITE UNIVERSITY WOLKITE, ETHIOPIA JUNE, 2020 ENTREPRENEURS IN MICRO GURAGE ZONE
(WOLKITE UNIVERSITY, 2020-06) MURAD JEMAL KEMAL
the main objective of this study was to assess the challenges of youth entrepreneur in Gurage zone. For the sake of achieving the objective of this study questionnaires were analyzed using statistical analyses such as descriptive analyses. Moreover, the study utilized cross-sectional in the sense that all relevant data was collected at a single point in time. The respondent youth entrepreneurs were selected using stratified sampling technique from a target population of 384 youth entrepreneur in MSE. The information gleaned through questionnaires from a sample of 184 youth entrepreneurs and face- to- face interviews were conducted with 9 key informants in MSE offices. Beside this the interview questions were analyzed using descriptive narrations. The empirical study elicited the main challenges of youth entrepreneurs in Gurage zone, which include: economic challenge (infrastructure, lack of premises, lack of market, lack of networking, lack of finance lack of managerial skill); lack of training, legal/administrative challenge and socio-cultural challenges. Training challenge take the leading position of severity followed by legal/ administrative challenges, economic challenges and socio cultural challenges respectively. Based on the findings of the study youth entrepreneurs should make lobbies together to the concerned government officials by forming entrepreneurs associations. Besides this, youth entrepreneurs in MSEs should search for other alternative supporting agents rather than relaying only on MSE offices in improving their performance and solving problems. Furthermore, MSE offices should also facilitate training with stakeholders and discuss with municipalities and other administrative bodies to make youth entrepreneur’s owners of working premise (land), facilitates finance and solve other challenges of youth
ANEVALUATIONOFTHEGRADENINEENGLISHTEXTBOOK'S COMMUNICATIVEGRAMMARTEACHINGTASKSANDEFLTEACHERS' IMPLEMENTATIONATSODOBUEEADMINISTRATIONSECONDARY SCHOOLINFOCUS
(WOLKITE UNIVERSITY, 2024-06) WENDMU MEKONEN
ANINVESTIGATIONINTOEFLTEACHERS'PRACTICEINTEACHING GRAMMARTASKS:THECASEOFTWOSELECTEDPUBLIC SECONDARYSCHOOLSATMEDAWEREMOWOREDAINFOCUS
(WOLKITE UNIVERSITY, 2024-05) GIRUM DEMISSIE
ASSESEMNT OF OCCUPATIONAL SAFETY AND HEALTH PRACTICES; THE CASE OF MANUFACTURING COMPANIES AT GURAGE ZONE
(WOLKITE UNIVERSITY, 2018-06) ABDERAZAKE WOLELA
Organizations have both legal and moral obligations to provide healthy and safe working environments as well as ensuring the total well-being of their employees.. All organizations even those with limited resources can achieve an important basic requirement for health and safety within the workplace using minimal resources and maximal management and staff commitment. The study adopted Descriptive Research Design inform of Survey where data was collected from population by use of Primary source for purposes of assessing occupational health and safety practices at manufacturing companies of Guragh Zone. A structured questionnaire was used to collect data. A Five point Likert scale was used to determine the degree to which various OSH practices are being implemented at the companies. The researcher analyzed and report the information in form of tables, bar graphs, percentages, continuous prose and through use of Statistical Package for Social Sciences (SPSS). The findings of the study established that some occupational safety and health practices were found to have been adopted by the organization. However, safety and health inspection have not been implemented, have no practice of designing equipment and work tasks to prevent injuries(ergonomics practices), the companies have not been adopted an emergency action plan which specifies procedures for handling sudden and unexpected situations and the majority of employee in the companies are work under stress. The study recommends that manufacturing companies maintain effective health and safety practices, and be committed to its success
ASSESMENT OF THE PRACTICE OF BUSINESS DEVELOPMENT SERVICES (BDS) IN GURAGE ZONE
(WOLKITE UNIVERSITY, 2022-09) ABDULFETANEGASH
Business development services as one mechanism of enterprises development have been thought of as a wide array of non-financial services designed to help small and micro enterprises to overcome barriers and increase their profitability and contribution to job opportunity creation by improving their performance. The overall objective of this study was to assess the practice of Business Development Services in the case of Guraghe zone Administration. The study used an explanatory and Descriptive research design with purposive and Area (clusters) sampling technique. The population of the study would consisted BDS facilitators, BDS co-coordinators, BDS providers & Micro Enterprises managers (BDS users) of Guraghe Zone Business Development Services, specially (Wolkite, Butajira, cheha, Enor and Kebena). The finding of the research shows that, a total of 340 (95.2%) BDS facilitators, BDS co-coordinators, BDS providers & Micro Enterprises managers (BDS users) out of 357 respondents were participated in the study. In addition to this, 8 Focus Group Discussion (key Informants).The chi-square test result revealsthat, the practice of BDS based on types of BDS delivered to the micro enterprises, the study indicates that among the different aspects of BDS only some (marketing assistance, information technology, advisory & training, alternative sources of finances, enhance personal skills, access to infrastructure, and access inputs service) are provided. Add to this, significant level of agreement is found between BDS provider & users respondent ratings of theindependent variables, whereas, no significant agreement was found between the respondents in ratings of information technology. Based on the above findings, wolkite, and butajira town administrations BDS coordination unit have delivered special BDS service to theirMEs with compared to other weredas & town administration, therefore, taking these better service experience to other weredas and town administration, so as to expanding in all dimension of service quality, so as to fill service gap in the zone. The researcher also forwards his recommendation for further researches in the area of the findings were limited due to time, budget and geographic coverage. Therefore, this study is initial point for further investigations of guraghe zone to consolidate the results.
ASSESMENT OF THE PRACTICE OF BUSINESS DEVELOPMENT SERVICES (BDS) IN GURAGE ZONE
(Wolkite University, 2022-09) ABDULFETA NEGASH
Business development services as one mechanism of enterprises development have been thought of as a wide array of non-financial services designed to help small and micro enterprises to overcome barriers and increase their profitability and contribution to job opportunity creation by improving their performance. The overall objective of this study was to assess the practice of Business Development Services in the case of Guraghe zone Administration. The study used an explanatory and Descriptive research design with purposive and Area (clusters) sampling technique. The population of the study would consisted BDS facilitators, BDS co-coordinators, BDS providers & Micro Enterprises managers (BDS users) of Guraghe Zone Business Development Services, specially (Wolkite, Butajira, cheha, Enor and Kebena). The finding of the research shows that, a total of 340 (95.2%) BDS facilitators, BDS co-coordinators, BDS providers & Micro Enterprises managers (BDS users) out of 357 respondents were participated in the study. In addition to this, 8 Focus Group Discussion (key Informants).The chi-square test result reveals that, the practice of BDS based on types of BDS delivered to the micro enterprises, the study indicates that among the different aspects of BDS only some (marketing assistance, information technology, advisory & training, alternative sources of finances, enhance personal skills, access to infrastructure, and access inputs service) are provided. Add to this, significant level of agreement is found between BDS provider & users respondent ratings of the independent variables, whereas, no significant agreement was found between the respondents in ratings of information technology. Based on the above findings, wolkite, and butajira town administrations BDS coordination unit have delivered special BDS service to theirMEs with compared to other weredas & town administration, therefore, taking these better service experience to other weredas and town administration, so as to expanding in all dimension of service quality, so as to fill service gap in the zone. The researcher also forwards his recommendation for further researches in the area of the findings were limited due to time, budget and geographic coverage. Therefore, this study is initial point for further investigations of guraghe zone to consolidate the results.
ASSESS THE IMPLEMENTATION OF IFRS AND Financial Reporting Quality: A Case of Selected Commercial Banks in Ethiopia
(Wolkite University, 2021-06) DESALEGN SHIKUR
data have been used for the study from selected 12 banks. Primary data were collected through pre designed questioners whereas secondary data were collected from different banks annual reports, scientific papers and proceedings. The dependent variable for this stud was quality of financial reports commercial bank of Ethiopia while Timeliness factors, Comparability, faith representation, understandability factors, verifiability, Information Relevance
ASSESSIMENT OF INDIGENOUS CONFLICT RESOLUTION MECHANISM IN PEACE BUILDING PROCESS; THE CASE OF GEDEBANO GUTAZER WOLENE WOREDA IN GURAGE ZONE
(WOLKITE UNIVERSITY, 2024-01) FISEHA KIFLE
The main objective of this study is to find out the effectiveness of yegorden sera indigenous conflict resolution institution among Gedebano Gutazer Wolene woreda Gurage zone Central Ethiopia. To attain this objective, the study employed both secondary and primary data sources. The primary data were gathered through in-depth interviews, focus group discussions, and observations. Secondary data were obtained from local government office through, published and unpublished material .Both primary and secondary data were organized thematically and analyzed through systematic interpretation and triangulation of various sources. The study found that conflict related with land grazing, water, inheritance issues and border conflicts are main causes of conflict among the Gedebano Gutazer Wolene Woreda. Conflicts are manifested at family, neighborhood and clan level with varying magnitude. Finally, the study concluded the local elders forced the conflicting parties to come and discuss their problem; this considered as the domination of decision-making process on the eyes of residents. During decision-making process, youths actively participate in the process-disregarding women in the study area. In addition the researcher recommended that Serious measure should be taken by the concerned body in supporting elders and religious leaders financial, and material in order to compensate their time and agricultural work and Due attention should be given by the woreda officials for the procedures and rules to settle the conflicts in a written form as they differ according to culture and custom of the society.
ASSESSING STRATEGIC PLANNING, IMPLEMENTATION PRACTICES AND CHALLENGES OF GOVERNMENT OFFICES IN KEBENA WOREDA, GURAGE ZONE, SNNPR, ETHIOPIA.
(2023-07) MIFTA JEMAL
The purpose of this study was to assessing the strategic planning, implementation practices and challenges in government offices in kebena woreda, gurage zone, SNNPR of Ethiopia. The study employed mixed research design. The researcher used systematic random sampling to determine the study participants. To get the required information from the key informant especially from the planning experts and offices leaders purposive sampling technique was employed. The collected quantitative data were analyzed using descriptive statistics by frequencies, tables, percent, graph, mean & standard deviation. The qualitative data were thematically analyzed. The result of analysis revealed that the existing strategic plan and implementation practices in most of the selected offices didn’t involve important activities such as adequate resources are not allocated to implement the strategic plan, the offices did not consider empowerment, reward and motivate employees as the main strategy in the implementation of strategic plan, offices did not inform their employees to carry out their responsibilities properly, the monitoring mechanisms have not been developed sufficiently to implement the strategic plan and there is problem in offices in terms of properly identifying challenges during the implementation of strategic plan. Therefore, the woreda selected government offices practices strategic planning and implementation poorly. Finally the researcher was recommends that offices should have to work towards improving their strategic planning and implementation practices. At the end in order to achieve the desired goal of the implementation of strategic plan, it is important to correct the main challenges identified during the study in terms of taking timely measures/solutions.
ASSESSING STUDENTS’ READING SKILLS FOR ACADEMIC PURPOSE IN GURAGE ZONE IN THE CASE OF TIYA SECONDARY SCHOOL GRADE 10TH STUDENTS IN FOCUS.
(WOLKITE UNIVERSITY, 2024-05) ALEMU ADIMAS
The main objective of this study is assessing students‟ reading skills for academic purpose in Gurage Zone in the case of Tiya secondary school grade 10th students. The researcher used descriptive research design. This was because as the researcher tried to describe the observed data which were collected through the three data collection tools (questionnaire, interview and observation). There were 200 students who have been attending their grade 10th education with four separate sections and there were four home room teachers and one English teacher who have been teaching them at Tiya secondary school. Of these, 30% (60) students were selected for this study. To achieve the intended objective of the study, four home room teachers and one English teacher were selected for interview purposefully and twelve(12) students also were selected for it in lottery method (simple random sampling technique).The researcher mainly used forty eight(48) students for questionnaire from the whole sections( 12 students were selected randomly in each section). In addition to this, the researcher employed class room observation on English teacher at this school. The researcher mainly used questionnaire and interview as main tools for data collection and observation also used for cross-checking the data which were given in the questionnaire and interview. The result of the study obtained in thequestionnaire showed that English teacher mainly used teacher-centered teaching methodology in teaching reading skill. English teacher highly provided the post reading tasks to the learners and the learners were less motivated to do the pre and while- reading tasks as well. Since English teacher's teaching reading was so poor, the learners were supposed to do only the given or the post reading task as they suggested. The data obtained from interview depicted that the learners have lack of vocabulary knowledge, lack of reading habit, and their irritated kind of early schooling(reading) background were mainly affected them unable to improve their reading skills and academic performance. In addition, the poor implementation of teaching reading skill was also made the learners unable to improve their reading skills and academic performances. Similarly, the result obtained from the classroom observation revealed that teaching reading skill was given less emphasis as the English teacher used teacher-centered teaching methodology and as the learners did not get ample opportunities in guessing, predicting, analyzing and relating their prior knowledge with the existing knowledge. V 8In general, the students‟ lack of reading habit, lack of vocabulary knowledge, family (parents) work load, the irritated kind of their early schooling background and the poor implementation of English teacher‟s teaching reading skills were the major factors that hindered the students‟ reading skills for academic purpose in the case of Tiya secondary school grade 10th students. According to the results of the three instruments, it is possible to conclude that teaching reading skills at Tiya secondary school was very poor and it was given less emphasis. Hence, it is possible to recommend that reading skill should be taught in accordance with the students‟ involvements (student-centered teaching methodology)
ASSESSING THE CHALLENGES AND SMALL ENTERPRISES MURAD JEMAL KEMAL WOLKITE WOLKITE, ETHIOPIA i OF YOUTH ENTREPRENEURS IN : IN THE CASE OF GURAGE ZONE
(Wolkite University, 2020-06) MURAD JEMAL KEMAL
the main objective of this study was to assess the challenges of youth entrepreneur in Gurage zone. For the sake of achieving the objective of this study questionnaires were analyzed using statistical analyses such as descriptive analyses. Moreover, the study utilized cross-sectional in the sense thatall relevant data was collected at a single point in time. The respondent youth entrepreneurs were selected using stratified sampling technique from a target population of 384 youth entrepreneur inMSE. The information gleaned through questionnaires from a sample of 184 youth entrepreneurs and face- to- face interviews were conducted with 9 key informants in MSE offices. Beside this the interview questions were analyzed using descriptive narrations. The empirical study elicited the main challenges of youth entrepreneurs in Gurage zone, which include: economic challenge(infrastructure, lack of premises, lack of market, lack of networking, lack of finance lack of managerial skill); lack of training, legal/administrative challenge and socio-cultural challenges. Training challenge take the leading position of severity followed by legal/ administrative challenges, economic challenges and socio cultural challenges respectively. Based on the findings of the study youth entrepreneurs should make lobbies together to the concerned government officials by forming entrepreneurs associations. Besides this, youth entrepreneurs in MSEs should search for other alternative supporting agents rather than relaying only on MSE offices in improving their performance and solving problems. Furthermore, MSE offices should also facilitate training with stakeholders and discuss with municipalities and other administrative bodies to make youth entrepreneur’s owners of working premise (land), facilitates finance and solve other challenges of youth
ASSESSING THE EFFECT OF E - PAYMENT SERVICES ON CUSTOMERS’ SATISFACTION: THE CASE OF COMMERCIAL BANK OF ETHIOPIA, HOSSANA DISTRICT
(WOLKITE UNIVERSITY, 2021-07) TAGESSE BIRU MINUTA, TAGESSE
The main objective of this study was to assess the effect of E - Payment services on customers’ satisfaction: the case of Commercial Bank of Ethiopia, Hossana District. The study employed descriptive and explanatory research design along with mixed approach. Depending on the organizational structure and branch distributions, the combination of sampling techniques such as purposive, stratified, systematic and simple random were used. Primary data was collected using semi - structured questionnaire. 354 E – payment service customers, moreover, relevant document was reviewed. Descriptive statistics such as frequency mean and standard deviation and inferential statistics such as multiple linear regression analysis were utilized to analyze the quantitative data with the help of Statistical Package for Social Science version 20. The finding of the study revealed both the E – payment service delivery and customer satisfaction were at moderate stage. On the other hand, from the regression analysis result, 60.0% of the variation in the customer satisfaction was directly attributable to the independent variables security, speed, ease of use, accountability and credibility. Moreover, statistically there was moderate relationship between E – payment service quality dimensions and customer satisfaction, however, there was strong relationship between ease of use of E – payment system service with customers’ satisfaction. Therefore, it is imperative to pay more attention on the quality of the E –payment service delivery in order to make the E – payment service delivery implementation more efficient. Thus, this study suggests that the CBE has to work hard in order to enhance the E – payment service delivery in collaboration with the government and ethio – telecom.
ASSESSING THE IMPACT OF CORE BANKING SYSTEM ON CUSTOMER SATISFACTION IN SOME SELECTED COMMERCIAL BANKS WOLKITE TOWN
(Wolkite University, 2018-09) YONAS ENDALE GELAN
Financial institutions across the globe are re-examining how they meet their customer satisfaction and developing plan needed to align them strategically to remain competitive & Profitable in the future. Core banking service has networking of branches which enables customers to operate and manage their accounts and avail themselves of banking services from any branches of banks irrespective of the branch with which they maintains their accounts. Customer Satisfaction leads organization to gain loyalty and achieve the desired objectives. Formerly commercial banks use manual & Obsolete technologies. This becomes cause for customer dissatisfaction on day to day financial institution service quality. Therefore this research focus on recognizing the impact of Core banking system on Customer Satisfaction at some selected commercial banks which is commercial bank of Ethiopia, Nib international bank, Abyssinia bank & Debub global bank. The main objective of this study is to assess the impact of Core banking on Customer satisfaction in Commercial banks. As ample of 398(three hundred ninety eight) customers were selected using probability sampling technique and among these 360(three hundred sixty) was collected. Questionnaire & interview was used to collect primary data for the study and data was analyzed using descriptive statistics and inferential statistics. The result of this study shows that, there was significant relationship between core banking & customer satisfaction and also there was significant relationship between service quality & customer satisfaction. From the service quality dimensions; reliability, empathy & tangibles are positive and significant impact on customer satisfaction & the remaining assurance, responsiveness are positive but insignificant impact on customer satisfaction. Thus it is suggested that application of Core banking technologies and service quality on Commercial banks have many contributions regarding Customer satisfaction.
ASSESSING THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY PRACTICES ON ORGANIZATIONAL PERFORMANCE IN CASE OF GURAGE ZONE BOTTLED WATER INDUSTRY
(WOLKITE UNIVERSITY, 2021-06) DANIEL ABERA DEMO, DANIEL
The purpose of this study was to assess the impacts of CSR practices towards meeting organizational performance the case of bottled water industry of Gurage Zone. Quantitative and qualitative data were collected in the cross-sectional survey using five-point Likert scale questionnaires and interviews respectively. Both primary and secondary sources of data were also employed and analyzed through descriptive and explanatory research designs. Cronbach alpha coefficient indicated that the questionnaire was reliable. A knowledge gap of previous v studies in identifying the forces motivating companies to practice CSR and scant studies of CSR on bottled water company perspective in Ethiopia necessitated studying it. The study used stratified and simple random sampling techniques, distributed 384 questionnaires, and collected 345 questionnaires, of which 13 of them were incomplete; finally analyzed 332 (86.5%) of sample questionnaires using SPSS version-20. Descriptive statistics was used and revealed that that Fair operating practices, Labor practice, Customer issues, help to meet CSR and it is not sure whether organizational governance and Community involvement are challenging to meet CSR. The correlation analysis result showed that all CSR practices have positive relationship with the organizational efficiency. The regression analysis result revealed that all independent variables have significant effect on organizational efficiency. Therefore, stakeholders, policy makers, and the government should enforce mineral water companies in order to improve corporate social responsibilities.
ASSESSING THE PERACTICE, CHALLENGES AND CUSTERM SATISFACTION OF PUBLICE SERVICE DELIVERY: THE CASE OF GURAGE ZONE INSTANCE COURT
(WOLKITE UNIVERSITY, 2023-04) MESFIN WOLDE
The major purpose of the study is assessing service delivery of the court and the major challenges in relation to service delivery. In the past few decades, there has been a growing emphasis on the need for public organization to see the public /citizen/ as a customer. The trend in public sector management is changing that customer increasingly used to describe the user of service delivered by government bodies although, traditionally associated with the private sector. These customers have rights and responsibilities towards quality service delivery. In this regard, the Ethiopia government has recognized the need for appropriate service delivery policy to encourage public service organization improve their service to attain user satisfaction. However, the performance of Gurage Zone Woreda (Gummer, Geta worda‟s and emdeber town) a first Instance court in providing quality service is not in a position to meet the expectation of service user. The compliant on the quality of service and response from the user for lack of service were indicating poor service delivery performance in the court. Therefore, the research was conducted using descriptive survey method by clustering the respondents‟ in to customer, employees and officials. The sample is selected using purposive and convenient sampling technique. To do this, to understand the level customers satisfaction based on the service they received. Then Questionnaires‟ were distributed to 384 customers by using convenient sampling technique. The major findings are Poor service quality and poor performance in service process such as knowledge gap of the employee to use technology effectively, dalliance of decision, unethical behavior of some employee, poor compliant handling system. So, the court failed to meet such requirement in order to provide accurate and reliable service to its customers Therefore, the court should come up with an appropriate service standards and evaluation, compliant handling system, fairness on job training established reward and recognition system for those who perform well in order to give quality service to its customers.
ASSESSING THE PRACTICE OF RISK MANAGEMENT IN CASE OF COMMERCIAL BANK OF ETHIOPIA WOLKITE BRANCH
(Wolkite University, 2019-06) AEMIRO BAWOKE
The senior essay on the risk management practice was conducted on commercial bank ofEthiopia at Worksite branch. The researcher stated the statement of the problem both general and specific objectives and significance of the study. The researcher used descriptive data analysis method. To conduct the research, the researcher employed use primary data was collected through questioner on risk management practice. The data collected was analyzed using percentage and presented in tabular form base on identifiable problems. By increasing the independent variables researcher try to reduce error and the result were likely to be more accurate and precise. The financial performance would be measured by use of return on asset. The study also focused on financial risk as independent variable and more result the relationship between risk management and financial performance in commercial bank of Ethiopia. The researcher recommended that it was a high time forth bank to adopt a contemporary, proactive and decentralization risk manage metasystem if it tends to survive the thunders of local composition, the flood of globalization and the tremble of our dynamic market and economic condition
ASSESSING THE SOCIAL EFFECTS OF POVERTY ON WOMEN HEADED HOUSEHOLDS IN RURAL AREAS: THE CASE OF ENOR WOREDA IN GURAGHE ZONE, SNNPRS
(WOLKITE UNIVERSITY, 2023-11) SIRAK MOHAMMED
This study was aimed at assessing the social effects of poverty on women-headed households in rural areas, specifically in the case of Enor Woreda, Guraghe Zone, SNNPRS. A total of 99 sample women-head households were randomly selected from five selected kebeles. Primary and secondary data sources were used for this study. Primary data were collected through structured questionnaire, key informant interview and focus group discussions from rural women-headed households and concerned representatives from government sector and non-governmental organizations. By taking their specialized knowledge and experience in working with women headed households, the researcher involved experts from various backgrounds, including offices of labor and social affairs, culture and tourism, and NGO. This helped, the researcher to gather a comprehensive understanding of the social effects of poverty on women-headed households in rural areas, allowing for a more holistic analysis of the topic. To this end, the researcher used mixed approaches of both qualitative and quantitative methods to conduct the study. Descriptive design was employed to analyzing the collected data. Hence, the quantitatively gathered data was analyzed using descriptive statistics (frequency tables and percentages). The findings of this study made it clear that female-headed households were facing different social problems in accessing social services such as education, clean water, healthcare, and housing due to poverty. Additionally, women-headed households in the study area have also been encountering difficulties in ensuring food security, physical safety, security, and maintaining good family relationships. Furthermore, the preliminary findings highlight the emergence of exclusion and stigma within these households, primarily influenced by poverty. Additionally, the research indicates that female-headed households are particularly vulnerable to gender-based violence, exclusion, and stigma due to their circumstances. To address these substantial issues, collaboration between communities, government entities, and non-governmental organizations is crucial. by means of working together, these stakeholders must formulate effective strategies to mitigate the social consequences linked to poverty among rural women-led households, regardless of their de facto or de jure status.
ASSESSMENT OF CAREER DEVELOPMENT AND ACADEMIC STAFF MOTIVATION: THE CASE OF SELECTED TVET COLLEGES IN GURAGE ZONE
(WOLKITE UNIVERSITY, 2018-06) TARIKU KASSA
The researcher was initiated to conduct the study on the assessment of career development and academic staff motivation on the case of selected public TVET Colleges in Gurage zone (Wolkite, Butajira, Agena and Arekit) for the assumption to represent all TVET colleges in the zone and the region. These colleges were also selected purposefully based on their establishment years/age. To realize the study successfully, a descriptive survey design was employed in the study and the information was gathered through self-administered questionnaire from a sample of 192 respondents. Respondents were selected by simple random sampling technique. The data collected from the questionnaire were analyzed using software called Statistical Package for Social Science (SPSS), by using statistical tools such as: frequency/percentage, mean, standard deviation, and other appropriate techniques were applied to assess the magnitude and direction of each independent variable. Assessing the levels of career development practice; staffs motivation in general; impact of career development on academic staff’s motivation; problems of career development and level of staff motivation with regard to career development practice. The study revealed that, the overall mean score for the career planning practice and career advancement was 2.7629 and 2.776 respectively; and this implies that, majority of trainers in TVET colleges were highly dissatisfied with both activities. At the same time, level of staff’s motivation has grand mean score of 3.126 which implies that, the majorities of respondent moderately agreed on their motivation level in their present jobs. Many important strategies also suggested for raising academic staff’s motivation; these are: appreciate and acknowledge best performers; treat all employees fairly and provide extra financial incentives to trainers for extra work done are the dominant one. Accordingly, the study provides strategies that can be used to minimize constraints to career advancement after the reform; these are: there should be merit based assignment of deans and other administrative staffs, review and set clear and transparent policies on promotion, training and advancement and avoid unfair/unequal treatment of employees in the college, appreciate and acknowledge for best performers; make academic activities free from politics; develop different types of reward programs and make trainers career path and growth criteria easily achievable.