ASSESSMENTOFSERVICEDELIVERYANDCUSTOMER SATISFACTION(INCASEOFAWASHINTERNATIONAL BANK,WOLKITEBRANCH)
Date
2019-06
Authors
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Publisher
Wolkite University
Abstract
Thepurposeofconductingthisresearchistounderstandhow theservice
13|Pagedeliveryisanditseffectoncustomersatisfaction.theobjectiveofthisstudy
wasanassessmentofservicedeliverysystem andcustomersatisfactionon
AwashInternationalBank.Thescopeofthestudytheoreticallylimitedon
servicedeliveryandcustomersatisfactionandgeographicallylimitedon
AwashInternationalBankinWolkitecity.Toaccomplishtherequiredworkthe
researcheruseddescriptiveresearchdesign.Therelevantdataforthestudy
werecollected through primaryand secondarydata and non-probability
sampling technique specifically convenient sampling technique were
employed to conduct the study. Quantitative data were analyzed and
interpretedviatableandpercentageandqualitativedatawereanalyzedby
usingtheoreticalordescriptiveframework.Finallybasedonthefindingsthe
researche rtried to gaveconclusionsan drecommendations