THEASSESSMEENTOFSERVICEDELIVERY PERFORMANCEANDCUSTOMERSATISFACTION;INTHECASEOFATTAT OURELADYOFLOURDESCATHOLICPRIMARYHOSPITAL
| dc.contributor.author | NIBRETIEBIZUAYHU, NIBRETIE | |
| dc.date.accessioned | 2023-12-04T06:43:04Z | |
| dc.date.available | 2023-12-04T06:43:04Z | |
| dc.date.issued | 2019-06 | |
| dc.description.abstract | Thestudywasconductedwiththeobjectiveofassessingtheservicedeliveryand customersatisfaction in caseofAttatcatholicprimaryhospital.To achievethe objectiveoftheresearch,theresearcherusedbothprimaryandsecondarydatathat helptogiveinformationaboutrequiredproblemsandsolution.Theprimarydatawere collected from Attatcatholic primary hospitalthrough interview,questionerfor employees and customers,were secondary data was collected from existed documents,books,publishedmaterialsandarticlesrelatedtothestudy.Thestudyhas attempted to includesamplesizeof44 from thetotalcustomersand 36 from employeesbyusingconveniencesamplingmethods.Thedatacollectedfrom different sourceshavebeenanalyzedandinterpretedusingdescriptiveanalysistechniquesso astomakefindingeasyforunderstanding.Theresultobtainedthroughthisstudy showsthatthehospital'seffortinservicedeliveryandcustomerwassatisfactory.The data collected from differentsourceshavebeen analyzed and interpreted using percentageandfrequencysoastomakefindingeasyforunderstanding.Theresult obtainedthroughthisstudyshowsthattheattatourladyoflourdycatholicprimary hospitaleffortinservicedeliversandcustomersatisfactionwassatisfied. | en_US |
| dc.description.sponsorship | wolkite universty | en_US |
| dc.identifier.uri | http://10.194.1.109:8080/xmlui/handle/123456789/232 | |
| dc.language.iso | en | en_US |
| dc.publisher | Wolkite University | en_US |
| dc.subject | servicedeliverandcustomerssatisfaction | en_US |
| dc.title | THEASSESSMEENTOFSERVICEDELIVERY PERFORMANCEANDCUSTOMERSATISFACTION;INTHECASEOFATTAT OURELADYOFLOURDESCATHOLICPRIMARYHOSPITAL | en_US |
| dc.type | Thesis | en_US |