Masters of Business Administration (MBA)
URI for this collectionhttps://rps.wku.edu.et/handle/987654321/110
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Item EFFECT OF WORK-LIFE BALANCE ON EMPLOYEES’ JOB PERFORMANCE: THE CASE OF COMMERCIAL BANK OF ETHIOPIAIN HOSSANA DISTRICT(WOLKITE UNIVERSITY, 2021-06) EFFECT OF WORK-LIFE BALANCE ON EMPLOYEES’ JOB PERFORMANCE: THE CASE OF COMMERCIAL BANK OF ETHIOPIAIN HOSSANA DISTRICTThe objective of the study was to determine effect of work life balance on employee performance in commercial bank of Ethiopia at Hossana district. This study was supported by three theories which are; component theory, spillover theory and work-family border. The study adopted survey research design using both quantitative and qualitative approaches. The target population was 977 employees from 13 commercial bank of Ethiopia at Hossana districtwith a sample size of 284 respondents. Sample was selected using multi-stage sampling techniques. Structured questionnaire was used for data collection. Descriptive and inferential statistics were used to analyze and process the obtained data. The data obtained was analyzed using SPSS software of version 20. The influence of WLB on EP was determined using multiple regression analysis. The study found that flexible work-arrangement, leave programs, wellness programs and employee assistance programs concerns were more strongly related to performance of the Commercial Bank of Ethiopia. Flexible work-arrangement has strong predictor of job performance. Leave programs, wellness programs and employee assistance program are influenced employee performance. The study recommends that organizations should offer flexible work arrangements and wellness programs to its employees for increased performance.Item THE EFFECT OF ORGANIZATIONAL CLIMATE ON EMPLOYEE JOB SATISFACTION; THE CASE OF SELECTED GOVERNMENT OFFICE IN WESTERN GURAGHY ZONE(WOLKITE UNIVERSITY, 2021-10) ASELEFECH G/SELASSIE CHIKSAThe objective of the study is to examine the effect of organizational climate on employee job satisfaction in the case of selected government organization in western Guraghe zone. The study identifies seven dimensions of organizational climate and investigates their influence on job satisfaction. To do so, the study has employed a cross-sectional study design with an explanatory and descriptive design in interpretation of the data collected through self-administered questionnaire and the researcher has conducted questioner with the employees of one organization in the selected organization. A randomly selected 140 workers were participated in the study whose service level from long serviced to fresh. The analysis is made by making use of descriptive statistics, Pearson correlation, and multiple regression model. It was found out that the staffs have positive perception about their organizational climate but they have neutral feeling to their job. All selected organizational climate factors have positive relationship with job satisfaction. Among them participation in decision making 3.46, pay and benefit 2.86, human relation 3.69, employee wellness 3.61, leadership and management 2.75 and corporate image are significant predictor of job satisfaction. Working condition 3.65 was found out to be insignificant in explaining the variation in the level of job satisfaction. This implies that when the above factors are fulfilled working condition is a least wanted facility. In addition, it was revealed that the perception of organizational climate and level of job satisfaction does not significantly vary with different experience and job level of the staff. With the revealed findings, it was recommended to the organizations to improve leadership and management and pay and benefit practices and to give more focus to other factors than working condition.Item RISK MANAGEMET PRACTICE IN COMMERCIAL BANK OF ETHIOPIA WEST ADDIS ABABA DISTRICT(WOLKITE UNIVERSITY, 2018-06) SIMEMU LEMA DEWECHEThe aim of this paper is analyzing the effective risk management practice of commercial bank of Ethiopia. In order to assess the risk management practice, the researcher develops survey questionnaire based on the conceptual models of the risk management practice found in the literature. Questioners distributed to 119 risk expert from a total population of 169 staffs of commercial bank of Ethiopia under west Addis Ababa district by using stratified random sampling technique. Quantitative data analysis was conducted to analyze the collected data. Both inferential and descriptive statics employed by using SPSS (Ver. 20) statistical package. In the data analysis, one-sample t-test, correlation and regression analysis were employed. Based on the finding it is concluded that all the four independent variables (understanding risk and its management, risk identification, risk monitoring, and risk analysis and assessment) have significant and direct impact on the risk management practice of the bank; with overall impact of 55.8%. The researcher recommended the bank to develop an encyclopedia in order to create common risk definitions among the staffs. The respondent suspect that technology risk, liquidity risk and foreign exchange risk will be the main risk for the bank in the future. Accordingly the researcher recommends the bank to improve its status with respect to risk management; and also examine other factors that would affect its risk management practice.Item THE EFECT OF WORK LIFE BALANCE ON EMPLOYEE JOB PERFORMANCE(WOLKITE UNIVERSITY, 2018-10-20) SHEWANESH KIFLEWork life balance is an important topic of human resource management and has become a top priority for workers everywhere as employees are required to maintain balance between their personal and professional life to work efficiently. The core purpose of this study is to analyse the impact of work life balance on employee job performance in commercial bank of Ethiopia. Factors involved are job performance and work life balance with respect to work to personal life interference, personal life to work interference, Work overload and work life balance programs. The study found out the connection between work life balance practices and job performance and whether Work life balance practices possibly increases employee job performance. The study has adopt Explanatory study design as many factors of work life balance are been identified and also it is causal research as impact of independent variables of work life balance on dependent variable job performance is being studied in this paper. The target population for the study is 2692 employees of commercial banks of Ethiopia at west Addis Ababa district working in 111 branches and a sample size of 349 respondents was taken. Sample were selected through simple random sampling method and stratified on the basis of branches grade. Cross sectional survey questionnaire were used for data collection in accordance with the objectives of the study. The collected data were analysed by using statistical package for social science and statistical tools such as descriptive analysis, correlation coefficient and regression analysis were adopted for analysis. The study found that three of work life balances dimensions i.e., work to personal life interference, personal life to work interference and work overload were inversely and significantly related with job performance. The study also indicates that Work life balance programs have a positive and significant relationship with job performance. The results supported past literatures and revealed that relationship exists between variables of work life balance & job performance. Based on the findings of the study, it is recommended that the organization should realize the effect of work life balance on job performance and should improve their work life balance programs by implementing family-friendly initiatives such as alternative work arrangements, employee assistance programs, dependent care policies and flexible leave policies to attract, recruit and retain more capable candidates.Item DETERMINANTS OF FINANCIAL PERFORMANCES OF PRIVATE BANKING IN ETHIOPIA: EMPHASIS AT ALL PRIVATE COMMERCIAL BANKS(WOLKITE UNIVERSITY, 2018-10) MULUGETA MESFIN MELESEThe main purpose of this study was to assess the determinants of Performances of Private Commercial Banks in Ethiopia. In order to meet the objectives of the study, a descriptive and relational research design method was employed. The target population of the study comprised all Private Commercial Banks in Ethiopia that were selected through census sampling method. Whereas, the study period 2010 2016 was purposively selected. Financial statements, during the study period, of private banks were obtained from NBE. These financial statements were then used to generate panel data, which comprises all the financial ratios regarding the dependent variables and bank specific independent variables. Accordingly 101 sample cases of bank specific financial ratios are obtained. Macro economic data for the study period were also collected from NBE and CSA publications. Descriptive analyses of financial ratios were generated to reflect average and relative performance of individual private banks. The overall average financial performances of private banks were 2.61% and 17.96% for ROA and ROE, respectively. Regarding the internal financial ratios, almost all the private banks adhered to the threshold ratios set by the NBE. However, these banks have considerable differences in their internal ratios, where banks in good position regarding one ratio are found to have lower position in another. Mainly, correlation and regression analyses employed in the research revealed profitability of banks were mainly related and influenced by their internal specific bank ratios; whereas the external and macro variables were not found to have significant effect in their performance. Both ROA and ROE had significant negative correlations with CA and ME; while positively related with AQ and BSize. However, the relationships were more stronger for ROE than ROA. Mainly Management efficiency and capital adequacy were the most explanatory to ROA of the banks; together they explained 69% of the variation on the banks return on asset. While, these two ratios together with liquidity and asset quality aredeterminants to the banks ROE; they have about 75% explanation power. It is therefore, clear that the bank specific ratios have considerably strong influence on profitability of private commercial banks. Therefore, it is recommended that in order to assess the banks performance with regard to ROA and ROE, it is worth advisable to optimally adjust the CAMEL ratios, while mainly pay regards to the management efficiency and capital adequacy ratios.Item THE INFLUENCE OF REWARD MANAGEMENT PRACTICES ON EMPLOYEE PERFORMANCE: A CASE STUDY OF COMMERCIAL BANK OF ETHIOPIA WEST ADDIS DISTRICT, GURAGE ZONE(WOLKITE UNIVERSITY, 2018-10) ELIAS ESHETU WAKITOLAThe purpose is to examine the effect of reward systems on the dimensions of employees’ perceived performance. This study also attempted to investigate what types of reward system; financial or non-financial contribute to the employees’ better performance. Both qualitative and quantitative research methods were applied. In order to select the respondents from the total population of 317, random sampling method was applied. The sample size determination comes with 177 samples to be taken in to the study. Survey data collected from respondent’s analyzed using descriptive and inferential analysis using the Statistical Package for Social Sciences (SPSS). The data was presented using tables. The findings of the study indicated that there was a significant relationship between reward system and employee performance in general and financial and non-financial rewards in particular. The result shows that, the most determinant factor of employee performance which scored low mean deviation was work condition (M=2.744, SD=1.036). While the high mean deviation scored for Performance based bonus (M=4.27, SD=0.688), followed by recognition (M=3.993, SD=0.802) career development (M=3.881, SD=.823), base Pay/salary (M=3.305, SD=0.815), benefit (M=3.063, SD=1.059). From this the researcher inferred that relatively low score work condition affects/determines employee performance. In addition, the findings of the study revealed that financial rewards (M=3.7875, SD= .755) strongly affect employees’ perceived performance than non-financial rewards (M=3.42, SD=0.93). Finally, of the total respondents agreed that, know what expected from them and what intends to do their performance based on the plan/target cascaded for them.Item FACTORSCHALLENGINGCHANGEMANAGEMENTPRACTICE:INTHE CASEOFGURAGEZONEPUBLICSECTORS(WOLKITE UNIVERSITY, 2021-06) :ABDUREZAKSURURIBRAHITheimplementationphaseofchangemanagementpointedasthemostchallenging factor. Thus ,this study intended toidentify factors thatchall engetoimplement changemanagementinpublicsector.Toaddressthestudyobjectives,publicsectorselectpurposiveorjudgmentalsamplingmethodandthesamplesizeof206respondentswereselectedtopropoion alstrati fiedsamplingmethodwasusedto collectdata.Thedataforthi sstudywereobtainedfromprimarysourcequalitative datacollectionmethodswereemployed.Theinstrumentusedtogatherqualitative datawasLikerscalecloseendedquestionnaire.Datapresentation,anal ysisandinterpretationaremadewiththeaidofregressionanddescriptivestati stics.Major findi ngsofthestudyinclude:themajorchangemanagementpracticechallengingfactorwereemployeeandmanagerattitude,publicsectorstructure,publ icsector cultureandpublicsectorinternalandexternalcommunication.Challengeslie managingthehumandimensionsofchange,weakerandinconsistentsupport providedbytopmanagement,lackofcommitment,nostrongbaselineassessment. Basedonthefindingofthestudythepaperconcludesthatchangemanagementin guragezonepublicsectorhaschangeemployeeandmanagerattitude,public sectorstructure,publ icsectorculture,publ icsectorcommunicationtoproducea signifi cant impact on public sector change management implementation improvementandwasgainingthecompetitiveadvantagesexpectedfrom the radicalchange.Itrecommendsthatchangeagentsresponsibleofleadingthe changemanagementpractices,implementationofchangemanagementandthe publicsectormissi on,strategyandkeylongtermobjecti vesisstronglyrel atebythe personalgoalsandvaluesofitsmanagement.Theorganization,shouldsetupits ownemployeeandmanager accountabilityandresponsibility,traini ngprogram, experienceshari ngschedule,dail yand weeklyindividualacti rewardingsystemenhancedthatbestfittothei itsgoalseffecti velyandeffici ently.Item THE ROLE OF EMPLOYEE MOTIVATION STRATEGIES ON JOB SATISFACTION THE CASE OF GURAGE ZONE ADMINISTRATION(WOLKITE UNIVERSITY, 2024-10) HANA ASSEFAThis study delves into the intricate relationship between employee motivation strategies and job satisfaction within the Gurage Zone Administration. Through meticulous research objectives encompassing job satisfaction assessment, analysis of motivation strategy-job satisfaction dynamics, identification of implementation barriers, and formulation of recommendations, significant positive correlations between motivation strategies and job satisfaction were unveiled, supported by regression analyses (β = 0.65, p < 0.001). Furthermore, barriers hindering effective strategy implementation, such as bureaucratic hurdles and resource constraints, were identified, calling for enhancements in communication, supervisor training, and realignment of incentive structures. The study's significance lies in its potential to shape policy frameworks, enlighten employees, enrich scholarly discourse, and drive organizational and societal advancements. Future research avenues should explore longitudinal studies, cross cultural comparisons, qualitative inquiries, interdisciplinary approaches, advanced analytics utilization, and innovative interventions to tackle multifaceted challenges. Despite its limitations, this study offers valuable insights into motivation dynamics and job satisfaction paradigms in the public sector, laying the groundwork for fostering conducive work environments conducive to heightened productivity and societal welfare.Item EFFECTS OF MARKETING STRATEGIES ON MARKETING PERFORMANCE: THE CASE OF ETHIO-TELECOM WOLAYITA DISTRICT(WOLKITE UNIVERSITY, 2024-09) NARDOS GIRMAThis study investigates the impact of marketing strategies on marketing performance within Ethio-Telecom in Wolayita District, Ethiopia. The total population consisted of 500 stakeholders, with a sample size of 222 respondents selected through stratified random sampling. Employing a mixed-methods approach, the research utilized qualitative thematic analysis and quantitative regression analysis to analyze data from surveys, interviews, and secondary sources. The findings indicate a positive correlation between marketing strategies and marketing performance, with product innovation and effective promotion identified as critical drivers of success. While place strategies exhibit a moderate influence, physical evidence strategies play a pivotal role in enhancing marketing outcomes. These insights underscore the importance of tailored marketing strategies, such as product innovation, effective promotion, and optimizing physical evidence, in driving marketing performance within Ethio-Telecom Wolayita District. This abstract succinctly summarizes the study's scope, methodology, and key findings, offering valuable insights for busy readers and managers in the telecommunications sector.Item THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT PRACTICE ON THE CUSTOMER SATISFACTION IN THE CASE OF COMMERCIAL BANK OF ETHIOPIA OPERATING IN GURAGHE ZONE(WOLKITE UNIVERSITY, 2024-09) TESHALE DIGAFEThis study want to address the highlighted gaps established in the literature by examining the influence of customer relationship management practices on the customer satisfaction in the case of commercia Bank of Ethiopia in Guraghe zone with reference to assessing the CRM practices. The thesis was used the five key constructs of Customer Relationship Management these are organizational commitment, customer experience, process driven approach, reliability and technology orientation.The research design in this study was both descriptive and explanatory type research. The function of research design is to provide for the collection of relevant data with minimum expenditure of effort time and money taking in to account the research purpose. During sampling techniques were used stratified random sampling is also a form of probability sampling. For this purpose, the researcher distributed questionnaires to 267 respondents from which 250 of the questionnaires were filled and returned to the researcher for analysis. In this research the SPSS and Stata software is used to enhance data analysis process. The problem has shown in this thesis from the result of cronbach’s alpha is the reliability statistics which is a little bit small.To increase the number of questions the respondent may be bored. The findings of the study shows that the technology orientation has the highest influence on customer satisfaction. Hence Commercial Bank of Ethiopia in Guraghe zone should be very conscious in improving more use of latest technology to offer quality services. This will yield more customer satisfaction which may contribute to customer loyalty and retention as argued by some researchers. Additionally future research is recommended to identify other variables of customer relationship management that effect customer satisfaction and the mediating factors as this study evaluated the relationship only from five dimensions.