Challenges OF Implementing Business Processing Re Engineering

Abstract

The research was entitled challenges of implementing BPR in case of wolkite town municipality. The major objective was to identify the challenges of implementation of BPR in case of wolkite town municipality. Data for the study were from both primary and secondary sources. Secondary data were obtained from different documents which include information about reengineering process such as books, journals, websites and others. Primary data were obtained from employees of organization including manager of municipality. Convenience sampling technique was used to conduct the study and collect data. Descriptive statistics data analysis was used to analysis both primary and secondary data. It was presented using tables and percentage. The researcher use methods of data collection such questionnaire, interview and observation to generate adequate and reliable data. Accordingly, it was found that business process reengineering implementation has brought significant change in wolkite town municipality in relation with speed of service delivery, cost effect elimination of non value adding activities and transparency in delivering service. The municipality should buy modern technology such as internet (software) to facilitate the service delivered by town municipality. It is good if sufficient budget is allocated for expansion of different service like market place and recreational areas.