ASSESSMENT OF CUSTOMER SATISFACTION IN SORESA HOTEL IN CASE OF WOLKITE TOWN

Abstract

The objective of this study is to assess the satisfaction of customers in case of Soresa hotel In Wolkite Town. Hotels play a major role in satisfaction of the customer, and it is also known as the second home of the customer. Therefore, the customer’ perceptions on hotel facilities and services greatly affect their satisfaction. The study would enable the researcher whether the customers are satisfied or not by the services rendered. The study was delaminated geographically in wolkite town in soresa hotel. Conceptually the study is to assess the customer satisfaction in soresa hotel. The descriptive type of research design was employed in this study. Secondary data sources used to conduct this research by reviewing theoretical and empirical finally, conclusion and recommendation is given on how to satisfy customers from the service given by the hotel