Assessing the Opportunities and Challenges of Public Service Sector to enhancing Services Delivery of Civil Service: The Experience of Wolkite Town

Abstract

The main objectives of the study were assessing the opportunities and challenges of Wolkite Town public service in discharging its duties and responsibilities in civil service delivery. To do so, the researcher followed mixed research method. In order to collect viable information about the subject of the study, the researcher was undertaken 15 sample size from the study area based on purposive technique from non-probability sampling technique. The study found that external challenges as main challenges of Wolkite Town public service which includes lack of financial resource, increment of demand of dwellers to ward luxuries good and services that are not fulfilled by the limited institutions. The opportunities of Wolkite Town public service, which includes improve the motivation of employees to effective and efficient, providing different training to employees, creating the satisfaction of clients are the major opportunities of Wolkite Town public service sector. In Order to develop primary and secondary source of data collections. Finally, the researcher findings could be identified possible solutions and recommendations for the studies problems were forwarded which enable the institution to improve its further performance in the implementation of its duties and responsibilities via delivering public service. As a result the issues which exist in Wolkite Town needs attention of government to address problems of public service delivery then government should manage efficiently and effectively to solve this problems, giving enough budget for the Wolkite Town to fulfill this essential service.