CHALLENGES AND PROSPECT OF KAIZEN IMPLEMENTATION IN ETHIOPIAN HIGHER EDUCATION INSTITUTIONS: THE CASE OF WOLKITE UNIVERSITY

Abstract

KAIZEN a Japans business management concept that calls for continuous improvement that promotes quality and productivity improvement as well as human resource development. It was implemented to improve organization efficiency by standardizing working procedure and eliminating wistful activities through the collective effort of its managers and staff of the organization. Kaizen was selected and implemented in Wolkite University as a working system in order to improve service delivery and standardizing the working procedure by eliminating wistful activities and reducing the long work flow. The purpose of this study is to examine current status, effectiveness and challenges of kaizen in Wolkite University. In addition, the objective is to assess the major changes brought by the kaizen implementation to study the gaps between the designed and actual application of kaizen and to analyze the major challenges encountered during kaizen implementation and to suggest good recommendation which can help effective implementation of kaizen. To achieve the above mention objectives descriptive research design is selected and used to gather primary and secondary data. The population for this study is 943 administration employees from these population 90 respondents selected byusing simple random sampling. Primary data was collected through survey questionnaire and in depth interview