CHALLENGES AND PROSPECTS OF BALANCED SCORE CARD /BSC/ IMPLEMENTATION: ACASE OF SILTE ZONE PUBLIC OFFICE, S SNNPR, AND ETHIOPIA

Abstract

The purpose of this study, an attempt was made to investigate whether BSC implementation in the Silte Zone Government office is successful or not, and find out the challenges and prospects of BSC implementation. This study adopted a descriptive design and employed both quantitative and qualitative approaches to achieve the research objectives. Data was collected from both primary and secondary source. Out of the 603 target population 240 were selected. The study adopted probability and non-probability sampling design methods. From this 222(92.5) managed to return. The collected data analyzed by Statistical package for Social sciences (SPSS, version 20). The finding show the major challenges and prospects that selected Public office in the five of perspective are organization working culture, top management commitment ,cascading process, employee involvement and challenges of selection of performance measures. It is possible to conclude that the top management commitment was visible during implementation of BSC , organization culture does support the full implementation of BSC, employee participation does highly developed the full implementation of BSC, there is providing excellent cascaded throughout the organization from the top to the low level and there is no challenges of selection of performance measures. So continuous guidance (direction), prompt corrective action, participate staff at all levels, enhance accountability through ownership of objectives and performance measures and desired employee behaviors.