MATERNAL SATISFACATION AND ITS ASSOCIATED FACTORS ON POSTNATAL CARE SERVICE IN WOLKITE UNIVERSITY SPECIALIZED TEACHING HOSPITAL ,CENTRAL ETHIOPIA , ETHIOPIA,2024 GC.

Abstract

ABSTRACT Background; maternal satisfaction is considered as the desired outcome of the health care system and determines the use of subsequent health care services. There is a paucity of evidence on the level of maternal satisfaction in the study setting. Therefore, the aim of this study was to assess the levelofmaternal satisfaction and associated factors among women who gave birth in WKUSH in GurageZone,Cetral Ethiopia , Ethiopia, 2024. Objective: The main purpose of this study was to assess maternal satisfaction with postnatal health services and associated factors in WKUSH in Gurage Zone,Cetral Ethiopia , Ethiopia, 2024. Methods: Institution based cross-sectional study was conducted from December 24 2024 to January 6 2025. Data was collected by using semi-structured questionnaire interview from 317 mothers on postnatal care in WKUSH,OBGYN ward during study period by Systematic random sampling. Then the data was entered and analyzed using SPSS version 27 for further analysis and result was presented by appropriate table and graphs. Finally descriptive statistics was done and summarized accordingly. Odds ratio with 95% confidence intervals (CI) was compute to identify factors associated post natal care serves. Variables that have P-value <0.25 in bivariable logistic regression was entered into the multi-variable logistic regression and P-value<0.05 was considered as significant independent predictors of level of patients satisfaction on post natal care serves. Result:A total 317eligible mothers,98.42%participants gave complete responses in the study.The proportion of mothers who were satisfied with the postnatal health services in this study was74.% .multiple logistic regression showed that mothers who The economic status of delivering mothers whose monthly income was greater than 3500 ETB, was twenty one times more satisfied than those whose income was lower than 3500 ETB(AOR=20.7:95%CI: 6.51-65.5).