ASSESSMENT OF SERVICE QUALITY AND CUSROMER SATISFACTION (INCASE OF OROMIA INTERNATIONAL BANK WOLISO BRANCH)

Abstract

This research paper was conducted on assessment of service quality and customer satisfaction (in case of Oromia international bank woliso branch. The major purpose of study was to assess service quality and customer satisfaction and find mechanism to solve the problems. The sampling technique that the researcher was used Convenience sampling. Using convenience sampling method, the researcher used 99 customers and the study would conduct through descriptive research type. Because of the descriptive VII research is description of the state of the nature of affairs as it exists present. Data collection method was used questionnaires and interview for primary data and different written books and broacher was used to gather secondary data. The major finding of this study indicates the level of service quality and customer satisfaction Oromia International bank wolisa is high and service quality given by the bank was good