ASSESSMENT OF PATIENT SATISFACTION AND ITS ASSOCIATED FACTORS TOWARDS NURSING CARE IN WOLKITE UNIVERSITY SPECIALIZED TEACHING HOSPITAL SNNPR, SOUTH WEST ETHIOPIA, 2022

Abstract

Background: - Patient satisfaction with nursing care has been considered as the most important predictor of the overall patient satisfaction with hospital service and quality of health care service at large. However, the national level of patient satisfaction with nursing care remains unknown in Ethiopia. The aim of this study was to assess patient satisfaction with nursing care. Hence, the objective of this systematic review and meta-analysis were to assess the patent satisfaction towards nursing care in WKUSTH. Objective፡-To assess patient satisfaction towards nursing care in WKUSTH, SNNPR, SOTHERN WEST ETHIOPIA, 2022 Methods: An institutional cross-sectional based study design was conducted among 420 admitted patients in WKUSTH from March 10 to April 30, 2014 E.C. Simple random sampling technique was used to select study participants. Self-administered and structured questionnaires were used to collect data. Data were analyzed by SPSS version 20 software and P values <0.05 result was considered as a statistically significant association. Bivariate and multivariable logistic regression analysis used to identify associated variables using SPSS version 20. Results: - A total of 420 patients from medical, surgical and gynecological wards were approached from the study hospital and 414 of them participated in this study (non-response rate was 1.43%). More than half of the participants (247, or 59.7%) were male. The overall rating of satisfaction was 82.6%. Conclusion: - The overall state of satisfaction of the respondent in this study was high compared to other studies. The patients were highly satisfied with overall quality of hospital care, nursing care and reported that they would recommend this hospital to their families and friends