THE ASSESSMENT OF STRESS MANAGEMENT IN THE WORK PLACE (IN CASE OF COMMERCIAL BANK OF ETHIOPIA GUBRYE BRANCH)

Abstract

This research assesses stress management practices at the Commercial Bank of Ethiopia, Gubrye Branch. Using a descriptive research design and census method, data was collected from all 41 employees through questionnaires, unstructured interviews, and observations. The findings revealed that organizational stressors, such as unsupportive supervision, isolated work, and workload, were the major sources of stress. Stress negatively impacted employee concentration and customer service. It was found that stress management was mainly approached at the organizational level through good communication with supervisors and designing better work schedules. Recommendations include providing stress management training, improving leadership support, balancing workloads, and encouraging teamwork. Addressing these issues will improve employee well-being and organizational performance.