ASSESSMENT OF FACTOR AFFECTING SERVICE QUALITY AND SUSTAINABILITY WATER SUPPLY IN WOLKITE TOWN

Abstract

The role of water is not only focused on its central role to achieve environmental sustainability and to meet the target on water supply and sanitation, but also centered on other developmental activities. However, in most developing countries, limited access associated with poor water supply, hygiene and sanitation is widening the poverty gap. This study was conducted on assessment of factors that affecting service quality and sustainability of water supply in wolkite town. The study conducted by using descriptive type of research design and the study used both primary and secondary sources of data that were collected through questionnaire. The researcher used simple random sampling technique to select respondent and descriptive method of data analysis. The data was also gathered using both secondary and primary source of data. Primary data was also gathered using questionnaire. The secondary data was collected from organizational document. Those data would also be analysis by using descriptive statics and summarized using tabulation method, frequency and percentage. In general this study aims to indicate the service quality and sustainability of water supply in wolkite town.