ASSESMENT OF CUSTOMER SATISFATION ON COOPERATIVE BANK OF OROMIA (IN WOLKITE BRANCH)

Abstract

This research paper was conducted on Assessment of customer satisfaction on cooperative bank of Oromia, wolkite branch. The major purpose of study was to assess customer satisfaction in cooperative bank of Oromia and suggest possible solution with respect to reconsideration of its customer satisfaction.The sampling technique that the researcher used was simple random sampling, sample of 40 of respondents were taken from 200 customer and 10 respondents taken from 25 employees by using simple random sampling method and the study would conduct through descriptive research type. Because of the descriptive research is description of the state of the nature of affairs as it exists present. Data collection method was used questionnaires and interview for primary data and different written books and broacher was used to gather secondary data. The major finding of this study indicates thelevel of customer satisfaction in cooperative bank of Oromia in wolkite branch is high