ASSESSEMENT OF LIBRARY SERVICE QUALITY ANDSTUDENTSSATISFACTION (IN CASE OF WOLKITE UNIVERSITY)

Abstract

The main objective of this research is to assess the service quality and student satisfaction Wolkite University library. The researcher would used distributive type research destine would be emphasized in order to find answer for the research question to gather data student and library manager the research would be used both primary and secondary data source primary data sources were student and employee of the library while secondary data sources include reference book, internet, magazine etc the primary data were collect through questioner from respondent(student) and secondary data were collect through reference book and internet by using table and percentage the data analyzed and the factors of this service quality on the level of satisfaction of its student. Specific objectives of the study are ( three ) will to the problems the student face when trying to get library service b) will to identify the factors hindering the library from rendering quality service and c) will explore the measures the library is under taking to satisfy its student. The results from the students questionnaire indicated that the major student of the library i.e. the students, were facing di erent problems like shortage of furniture, tables, shortage of books, inability of the workers to identify the names of books, and frequent clashes with the workers. The results from the interview with the chief librarian revealed that the library had been facing dif erent problems among these problems were shortage of books and furniture. Absence of well trained and well experienced library workers long lasting and intricate bureaucracy and lack of collaboration from the university`s authorities.