FACTOR THAT AFFECTS THE SERVICE QUALITY (IN CASE OF SORESSA HOTEL, WILKITE TOWN

Abstract

hotel in wolkite Town. This study would attempt to answer the basic questions concerning with the factor that affects the service quality in the hotel service and it would be treated with a detail and careful investigation. The relevant data for this study would be obtained from both primary and secondary method of data collection. The study was adopt random sampling of selection of employees and customers of the organization among the group of population. After the required data were collected and analyzed at the end of the study the recommendation and conclusion would give a solution for the problems relating to the marketing activity of the organization. In generally this research paper focused to improve service quality in soressa hotel, in addition this research solved as the future problems of soressa hotel.