ROLE OF INSTITUTIONAL MANAGERS IN EDUCATIONAL QUALITY ASSURANCE CASE STUDY OF WOLKITE UNIVERSITY

Abstract

The main objective of the study was to assess the role of institutional manager in educational quality assurance in Wolkite University. To achieve objective of the study the student used descriptive research design. Having 80 sample size using stratified sampling techniques and data collection from data both primary and secondary source by distributing questionnaire and different document review. The justification for the study is that quality assurance is basic criteria in service delivering institution to increase satisfaction level of customer. The finding show that there are certain problems undertaken to implement the plan and evaluate the program which is unbalanced student. Admission and availability of physical facilities. So that the organization advisable to create situation to balance student admission and availability of physical facility.