ASSESSEMENT OF CUSTOMER COMPLAINT HANDLING PRACTICE (CASE STUDY ON ETHIO-TELECOM WOLKITE BRANCH)

Abstract

This paper deals with customer complaint handling and how it is being satisfy customers. This research descriptive type of research it describe general data gazered. The paper is conduct in Ethio telecom and focuses on asses handling customers’ complaint in the servicedelivery. Primary data is gathered from conveniently selected customers from the entire people who get the service at this period of time. The data collected through questionnaires to customer among the total population of customers,70 customers are considered as a sample .however from distribute of 70 questionnaires and also 70 are returned. Finally the researcher has identified the major factors that has contribute for the occurrence of complaint and proposed a solution for the handle complaints