ASSESSMENT OF CONFLICT MANAGEMENT PRACTICE (THE CASE OF WOLKITE UNIVERSITY COLLEGE OF BUSINESSAND ECONOMICS)

Abstract

This descriptive study based at Wolkite University's College of Business and Economics aimed to assess the institution's conflict management practices. Using a combined qualitative and quantitative approach, data were collected from a sample of 50 academic staff members, by using census method .The information was solicited through questionnaires encompassing both open-ended and closed-ended items and was manually analyzed using descriptive statistics.The findings suggest a majority of staff members are satisfied with the conflict management strategies in place, indicating the effectiveness and acceptability of these practices within the college. Additionally, the results reveal a positive attitude towards conflict management among a large segment of the workforce. However, a significant portion of the college's employees reported being inadequately informed about collegiate affairs and identified communication deficits as a primary concern. These communication issues, along with task interdependence and interpersonal interactions, emerged as principal conflict catalysts.Moreover, the study demonstrates that collaboration and compromise are the preferred and prevailing methods of conflict resolution at the college. It is recommended that the administration enhance communication channels to ensure comprehensive dissemination of information to staff members. Instituting periodic training on conflict management is also advised to preempt destructive disputes and facilitate the exchange of work-related experiences, knowledge, and skills.