Assessment of Hospitality and Tourist Arrival standard Hotel in Case of Wolkite Town, Southwestern Ethiopi

Abstract

Over the past six decades, tourism experienced continued expansion and diversification, becoming one of the largest and fastest-growing economic sectors in the world. According to the World Travel and Tourism Council, the hospitality industry plays a vital economic role in local communities throughout the world. Travel and tourism is one of the world’s largest industries, generating US$6 trillion or 9% of global GDP and supporting 260 million jobs. The objective of the study was to assess tourist arrival and hospitality of Wolkite tourist standard hotel. In order to achieve this objective both primary and secondary data collection method were used. The primary collection includes conducting interview with Hotel manager who are directly responsible to oversee all actives of the hotel. Secondary data were gathered by reviewing various documents. Purposive sampling technique was employed to select the sample. The respondents were selected purposely based on of their extensive knowledge, experience, expertise, and involvement with the Hotel in the study area. There are number of Hotels in Wolkite but the sample was taking only from two international standard hotel hotels (soresa and yejoka). These Hotels are chosen based on the hospitality and tourist arrival they possess. The sample size of the study was 50 respondents; the result showed that the majority of the customers of Wolkite tourist standard hotel are highly satisfied by the Hospitality and service delivery. The hospitality and tourist arrival standard hotel in case of Wolkite town management can be given proper emphasis for service function and give due consideration to fulfill the overall service delivery that the customer nee