THE ASSESEMENT OF CUSTOMER SERVICE MANAGEMENT (INCASEOFHIBRETBANK IN WOLKITE BRANCH

Abstract

The objective of the study is to assess customer service management of Hibret Bankin wolkitebranch. The study discusses the aspects of customer service management like customer handling and customer satisfaction. The study conducted on the selected branch located in wolkitetown. Consequently, this study expected to bring that the bank should avoid its short comings sothat it should improve for better future performance.. In this ef ort dif erent customer service management analysis method used in the study. The result will also be helpful to see the impact of qualitative and quantitative factors on the customer service management of the particular firm. Primary data are gathered by interview of the bank manager and questionnaires distributed. The study was conducted through descriptiv research type and random sampling technique was applied, with the sample size of 300of the whole population. The data which is gathered from the customers and managers of the organization were presented and analyzed through tabular form. Finally, based on the presented and analyzed data finding and recommendations were for wardedfor the company or the concerned management groups to give attention and to take the necessary measure.