ASSESSING STUDENTS’ SATISFACTION ON THE LIBRARY SERVICE DELIVERY (IN CASE OF WOLKITE UNIVERSITY)

Abstract

The study was conducted in Wolkite University. The main reason that initiates the researchers to conduct this study was to make study on service quality towards the performance of Business and economics library and to suggest possible solution. The general objective of the study was to assess the effectiveness of service quality in Wolkite university library especially in case of Business and Economics library. It is more significant for Wolkite university library to know and identify the service quality gap in each dimension and focus its attention and resource on that dimension to provide quality service. The design of study was descriptive in nature. The primary source of the study was library users by using close ended questionnaire. From total population 40 were taken as sample. As recommendation, the library manager should increase the appearance of physical facility, equipment, and personal. Focused on individualized attention to the students, motivate its employees to help students and provide prompt service