Factors affecting employee turnover (A Case of Ethio telecom, WolkiteBranch)

Abstract

Employee turnover presents a significant challenge for human resource managers intoday'swork environment, as increasingly confident and skilled employees exhibit greater mobility. Thisstudy aimed to identify the main factors affecting employee turnover at Ethio TelecomWolkiteBranch. To answer the research questions, the study utilized both primary and secondarydatasources. Primary data were collected from employees through structured questionnaires andfroma manager through an unstructured interview. Secondary data consisted of relevant publisheddocuments from the organization. The sample size was determined using census samplingtechnique. The collected data were analyzed using descriptive statistical methods, including tables, averages, and percentages. The study found that dissatisfaction with the nature of work environment, absence of a good supervision mechanism, lack of procedural justice, lack of corrective justice, and job hopping are major factors affecting employee turnover at Ethio Telecomin WolkiteBranch. Consequently, these factors affect to employee turnover, potentially leading tolossofqualified employees for the organization . The study recommends that the organization create a good working environment, adopt agoodmanagement approach, develop fair procedural justice, implement effective corrective justice, and address factors that lead employees to consider job hopping