THE ROLE OF QUALITY SERVICE DELIVERY ON CUSTOMER SATISFACTION (IN CASE OF WOLKITE TOWN)

Abstract

This research is designed to the role of quality service delivery on customer satisfaction by taking Wolkite town municipality as case were. The objective of this study is to assess the role of quality service delivery on customer satisfaction and toward the possible solution to the problems addressed by findings. During the study lack of respondents accessibility and financial constraints which have a negative impact on the research. This research was conducted through both primary and secondary data. According to the findings that responded by the majority of the respondents the cause of dissatisfaction customers of Wolkite town municipality were corruption, the employee was not knowledgeable, not punctual, lack of computer file system. The subjects of the study were customers of Wolkite town municipality. The data were collected from 100 customers of Wolkite town municipality for the study and simple random sampling method was used in the stud