Masters of Business Administration (MBA)

URI for this collectionhttps://rps.wku.edu.et/handle/987654321/110

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    THE EFFECT OF MANAGEMENT INFORMATION SYSTEM ON OPERATIONAL PERFORMANCE: THE CASE OF COMMERCIAL BANK OF ETHIOPIA IN GURAGE ZONE, ETHIOPIA
    (WOLKITE UNIVERSITY, 2024-06) SIYOUM KEDRU CHIKSA
    During the growth of a competitive global environment, there is considerable pressure inmost organizations make their operational, tactical, and strategic processes more efficient and effective, the role of management information system (MIS) is vital now a day in an organization because it has evolved to become an integral part of its business operations. The main purpose of this thesis is to present the effect of MIS on operational performance in a case study of a commercial bank of Ethiopia in Gurage Zone, by identifying the key issues and components of MIS that integrate the business operation in the bank to successfully achieve high operational performance. Both descriptive and causal research design was employed. The study targeted 112 Respondents selected through simple random sampling and purposive sampling from employees at different operational positions of commercial bank of Ethiopia, in Gurage Zone. Both primary and secondary data were collected using a questionnaire, interview, and document analysis. The collected quantitative data was analyzed using descriptive statistics that include frequency, mean, standard, and inferential statistics including regression and correlation analysis. Documents analysis were also used to supplement the quantitative data and for triangulation purposes. Based on the analysis the study found that the MIS has a positive effect on the operational performance of the commercial bank of Ethiopia, in Gurage Zone and it supports the operational performance by providing better service for internal and external customers, collaborating with the core business operation one with another, increase bank profitability, and support overall managerial function and decision making. From the finding the study would like to recommend for further study even MIS has positively affected the operational performance of the bank, the application of MIS hasso various challenges and has factors that affect the application of MIS therefore it is best tostudy on challenges and prospects of MIS application.
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    EFFECT OF EMPLOYEE PERFORMANCE MANAGEMENT SYSTEM ON BUSINESS COMPETITIVENESS; COMPARATIVE STUDY BETWEEN COMMERCIAL BANK OPERATING IN WOLKITE TOWN
    (WOLKITE UNIVERSITY, 2024-04) KELELEGN TEKALEGN
    This study investigates the relationship between employee performance management systems and business competitiveness in commercial banks located in Wolkite Town. A sample of 150 respondents from commercial banks was surveyed to gather data on their perceptions and experiences with performance management systems. The data were analyzed using correlation analysis to examine the relationships between different performance management components and business competitiveness. Additionally, regression analysis was employed to determine the extent to which these performance management variables explain the variability in business competitiveness. Using a quantitative research approach, data was collected from employees of both public and private banks through structured questionnaires. The sample included 174 employees from various banks in Wolkite town, representing a census approach to ensure comprehensive representation. The data was analyzed using statistical techniques, including regression analysis, to examine the relationships between EPMS components and business competitiveness. The results indicate significant associations between certain components of EPMS and business competitiveness in both public and private banks. Performance appraisal emerges as a key driver of competitiveness, with a positive correlation observed between the implementation of effective performance appraisal systems and enhanced business competitiveness in both bank types. Similarly, career development programs show a significant positive impact on competitiveness, highlighting the importance of investing in employee growth and advancement opportunities. Based on these findings, recommendations are provided for both public and private banks to enhance their competitive position. Public banks are advised to focus on improving performance appraisal systems and investing in career development programs to foster employee engagement and motivation. Private banks, on the other hand, should also prioritize performance appraisal and career development, while paying attention to refining reward systems to further enhance competitiveness. Overall, the study highlights the critical role of effective performance management practices in driving business competitiveness in the banking sector. By implementing targeted strategies to strengthen EPMS components, both public and private banks can enhance their competitive position and contribute to sustainable growth in Wolkite town's financial industry.