Browsing by Author "YONASWONDESEN"

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    ASSESSMENTOFSERVICEDELIVERYANDCUSTOMER SATISFACTION(INCASEOFAWASHINTERNATIONAL BANK,WOLKITEBRANCH)
    (Wolkite University, 2019-06) YONASWONDESEN
    Thepurposeofconductingthisresearchistounderstandhow theservice 13|Pagedeliveryisanditseffectoncustomersatisfaction.theobjectiveofthisstudy wasanassessmentofservicedeliverysystem andcustomersatisfactionon AwashInternationalBank.Thescopeofthestudytheoreticallylimitedon servicedeliveryandcustomersatisfactionandgeographicallylimitedon AwashInternationalBankinWolkitecity.Toaccomplishtherequiredworkthe researcheruseddescriptiveresearchdesign.Therelevantdataforthestudy werecollected through primaryand secondarydata and non-probability sampling technique specifically convenient sampling technique were employed to conduct the study. Quantitative data were analyzed and interpretedviatableandpercentageandqualitativedatawereanalyzedby usingtheoreticalordescriptiveframework.Finallybasedonthefindingsthe researche rtried to gaveconclusionsan drecommendations