AlmazMamo, Almaz2024-04-162024-04-162020-12http://10.194.1.109:8080/xmlui/handle/123456789/1826enASSESSINGTHEROLEOFCUSTOMERRETENTIONPRACTICETOWARD THESUCCESSOFHOTELBUSINESS(INCASEOFYEBSABIHOTEL,WOLKITE)Thesis