YONASWONDESEN2023-12-042023-12-042019-06Thepurposeofconductingthisresearchistounderstandhow theservice 13|Pagedeliveryisanditseffectoncustomersatisfaction.theobjectiveofthisstudy wasanassessmentofservicedeliverysystem andcustomersatisfactionon AwashInternationalBank.Thescopeofthestudytheoreticallylimitedon servicedeliveryandcustomersatisfactionandgeographicallylimitedon AwashInternationalBankinWolkitecity.Toaccomplishtherequiredworkthe researcheruseddescriptiveresearchdesign.Therelevantdataforthestudy werecollected through primaryand secondarydata and non-probability sampling technique specifically convenient sampling technique were employed to conduct the study. Quantitative data were analyzed and interpretedviatableandpercentageandqualitativedatawereanalyzedby usingtheoreticalordescriptiveframework.Finallybasedonthefindingsthe researche rtried to gaveconclusionsan drecommendationsenThesis