BEREKET ADNEW2024-04-162024-04-162020-12The general objective of the study was to assess the complaint handling practice and service delivery in the Yejoka hotel with specific objectives like the type of service delivered by the hotel, to probe how quickly Yejoka hotel response to complaints in the service delivery and to assess the comfortably of the environment which encourage customers to express their complaints related to services delivery of the Yejoka hotel and to propose possible solution for the problem identified. For this study, the researcher was used both primary and secondary sources of data. The primary data would be collected through questionnaires from the respondents and semi structural interview from the Yejoka hotel manager and the secondary data would be collected from different documents of the hotel and different journals. The study used convenience sampling for customer respondents and simple random sampling for the employees’ respondent of the Yejoka hotel. The data would be analyzed and interpreted using descriptive data analyzing method. Finally based on the major findings the researcher was concluded and recommend the paperenThesis