NIBRETIEBIZUAYHU, NIBRETIE2023-12-042023-12-042019-06http://10.194.1.109:8080/xmlui/handle/123456789/232Thestudywasconductedwiththeobjectiveofassessingtheservicedeliveryand customersatisfaction in caseofAttatcatholicprimaryhospital.To achievethe objectiveoftheresearch,theresearcherusedbothprimaryandsecondarydatathat helptogiveinformationaboutrequiredproblemsandsolution.Theprimarydatawere collected from Attatcatholic primary hospitalthrough interview,questionerfor employees and customers,were secondary data was collected from existed documents,books,publishedmaterialsandarticlesrelatedtothestudy.Thestudyhas attempted to includesamplesizeof44 from thetotalcustomersand 36 from employeesbyusingconveniencesamplingmethods.Thedatacollectedfrom different sourceshavebeenanalyzedandinterpretedusingdescriptiveanalysistechniquesso astomakefindingeasyforunderstanding.Theresultobtainedthroughthisstudy showsthatthehospital'seffortinservicedeliveryandcustomerwassatisfactory.The data collected from differentsourceshavebeen analyzed and interpreted using percentageandfrequencysoastomakefindingeasyforunderstanding.Theresult obtainedthroughthisstudyshowsthattheattatourladyoflourdycatholicprimary hospitaleffortinservicedeliversandcustomersatisfactionwassatisfied.enservicedeliverandcustomerssatisfactionThesis